Service Coordinator

Meijer Inc.; Green Bay (WI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Meijer Rewards

Development programs for advancement

Job summary

Meijer Inc. is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading and supporting front-end operations.

You will coordinate checkout flow, maintain front-end standards, and assign tasks to cashiers, service desk, and courtesy team members to meet productivity and service goals. The role involves coaching, on-the-job training, and serving as a subject matter expert for market programs and company pilots.

Qualifications

• Good communication skills and customer-oriented approach.
• Organized and detail-oriented with a sense of urgency.
• Willingness to operate cash register and financial services equipment.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts.
• Coordinate front-end tasks to meet productivity and service expectations.
• Lead tasks and coaching for cashiers, service desk and courtesy team members.
• Train and mentor team members on-the-job and in the training curriculum.
• Support shrink control and financial outcomes within areas of responsibility.
• Engage in community programs and participate in market pilots and development programs.

Skills

Communication skills

Customer service oriented

Organized

Detail oriented

Sense of urgency

Tools

Cash register system

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education assistanceTeam member discountDevelopment programs for advancement and career growthPlease review the job profile below and apply today!The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.What You’ll be Doing:Communicate effectively with peer leadership for smooth handoff between shiftsPerform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalate concerns to leadership as they arise.Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.Serve as a certified trainer for team members in their span of care.Perform on-the-job/hands-on team member training and mentoring.Serve as subject matter expert for market programs, company pilots, and development/training programs.Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.What You Bring with You (Qualifications):Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)Ability to operate cash register system and all financial services equipmentGood communication skills, friendly, customer oriented, organized, detail oriented, sense of urgencyHas organizational and multi-tasking abilitiesThis position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbingThe amount of weight or frequency of such activities may vary depending on a team member’s shift during the day, the day of the week, the month or season, and/or other staff on duty