Service Coordinator

Meijer Inc.; Flat Rock (MI); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs

Job summary

Meijer Inc. in Flat Rock, MI is seeking a Service Coordinator to lead front-end operations, coordinate checkout flow, and maintain service desk standards. You will coach team members, assign tasks, and drive customer satisfaction and efficiency across the department.

Ideal candidates will have experience operating a cash register system and strong communication skills, with a willingness to lift and move items as required by the role.

Qualifications

• Completion of the Service Coordinator training curriculum.
• Ability to operate cash register system and financial services equipment.
• Strong communication, customer focus, organization and urgency.
• Good multitasking abilities and team coordination.
• Physical capability for lifting and movement as required.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts.
• Perform survival walk of the department and shift-to-shift hand-off.
• Coordinate actions involving monitoring and control of shrink and financial outcomes.
• Escalate concerns to leadership as they arise.
• Lead by example with team member engagement and training.
• Train and mentor team members on the job.
• Assign tasks to team members and follow up for completion.

Skills

Communication skills

Customer service mindset

Organized

Detail oriented

Multi-tasking

Sense of urgency

Coaching

Tools

Cash register system

Job description

## Service CoordinatorApply: Flat Rock, MI: Full time: Posted Today: R000704297As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! **Meijer Rewards*** Weekly pay* Scheduling flexibility* Paid parental leave* Paid education assistance* Team member discount* Development programs for advancement and career growthPlease review the job profile below and apply today!The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.**What You’ll be Doing:*** Communicate effectively with peer leadership for smooth handoff between shifts* Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.* Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalate concerns to leadership as they arise.* Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.* Serve as a certified trainer for team members in their span of care.* Perform on-the-job/hands-on team member training and mentoring.* Serve as subject matter expert for market programs, company pilots, and development/training programs.* Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.**What You Bring with You (Qualifications):*** Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)* Ability to operate cash register system and all financial services equipment* Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency* Has organizational and multi-tasking abilities* This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing* The amount of weight or frequency of such activities may vary depending on a team member’s shift during the day, the day of the week, the month or season, and/or other staff on duty