Service Coordinator

Pocket Nurse; Farmington Hills (MI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Paid time off and holidays

On-site fitness center

Casual dress code

Job summary

Pocket Nurse is seeking a dedicated individual for a role based in Farmington Hills, MI, that focuses on project scheduling and customer service for instructional medical equipment installations.

The ideal candidate has an associate degree in Business or a related field, along with at least 3 years of experience. Benefits include competitive wages, health insurance options, and a hybrid onsite/remote work schedule.

Qualifications

• Minimum of 3 years of related experience or equivalent combination of education and experience.
• At least 2 years of previous customer service and project scheduling experience required.

Responsibilities

• Maintain real-time report with multiple projects and installation dates.
• Provide outstanding customer service focused on instructional medical equipment installation.
• Manage technical pre- and post-sales support calls.

Skills

Customer service experience

Project scheduling experience

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Strong communication skills

Problem-solving skills

Education

Associate degree in Business or related field

Job description

Job Details

Job Location: DiaMedical Location - Farmington Hills, MI 48334

DiaMedical USA is a fast‑growing medical equipment distributor located in Farmington Hills, MI. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.

Key Responsibilities

• Maintain real time report with multiple projects and installation dates to ensure timely completion on client requested projects.
• Ensure all logistics, travel accommodations, scheduling and details are outlined and followed by technicians.
• Closely monitor product shipments and delivery dates.
• Collaborate with the warehouse and sales teams to ensure timely delivery of products for scheduling of installation appointments.
• Provide outstanding customer service to our clients with a focus on instructional medical equipment installation.
• Respond to customer inquiries through various support routes, including inbound and outbound calls and emails.
• Manage technical pre‑ and post‑sales support calls, from initial contact to issue resolution.
• Travel onsite to oversee large installation projects for key accounts.
• Assist with customer service when needed, including data entry, logistics, and customer support.

Travel

Occasional overnight travel 5‑10 times per year may be required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education

Minimum Associates degree in Business or a related field and 3 years of related experience or equivalent of 3 years combination of education and experience.

Skills and Experience

• At least 2 years of previous customer service and project scheduling experience required.
• Excellent organization and scheduling skills.
• Highly skilled in Microsoft Excel, Word, PowerPoint.
• Effective verbal and listening skills to provide courteous and professional customer service.
• Strong communication and writing skills.
• Detail oriented and works with a high degree of accuracy.
• Ability to multitask at a high level.
• Ability to tactfully handle stressful and difficult situations.
• Strong problem‑solving skills.

Benefits and Compensation

• Competitive wages.
• Medical, dental, and vision insurance coverage options.
• 401(k) retirement plan with company matching contributions.
• Paid time off, personal time, paid holidays, and hybrid onsite/remote work schedule.
• Company‑paid life insurance.
• Voluntary life, disability, accident, and critical illness insurance options.
• On‑site fitness center.
• Casual dress code.
• The opportunity to make a difference in the ever‑growing healthcare field.

Physical and Cognitive Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis and may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and requires color and close vision. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. No employee is authorized to lift weight over 50 pounds without assistance. This role requires the individual to be able to understand, remember, and communicate moderately complex information and understand problems and collaborate on alternative solutions; organize and prioritize thoughts, ideas and own work schedule; apply common sense, analyze and make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications and compose materials such as detailed reports, forms, letters, manuals, catalogs, publications, etc. and communicate information; and compute, analyze and interpret numerical data for reporting purposes.

EEO Statement

DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. Information is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Additional Requirements

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).