Service Coordinator

DiaMedical USA

Detroit (MI)

On-site

USD 40,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

401(k) with company match

Paid time off

Paid company holidays

Casual dress code

Opportunity to make a difference

Job summary

An established industry player is seeking a dynamic Service Coordinator to enhance customer service in medical equipment installations. This role involves organizing and overseeing on-site installations while collaborating with account managers and technicians to ensure seamless service delivery. The ideal candidate will possess strong organizational and communication skills, along with a commitment to outstanding customer service. This position offers the opportunity to make a significant impact in the healthcare field while working in a fast-paced environment. Join a team dedicated to improving healthcare quality and enjoy a rewarding career path.

Qualifications

Minimum Associates degree and 3 years of experience or equivalent.
2+ years of customer service and project scheduling experience required.

Responsibilities

Organize, quote, and oversee installations and repairs of medical equipment.
Provide outstanding customer service and manage technical support calls.
Travel onsite for large installation projects for key accounts.

Skills

Customer Service

Project Scheduling

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Communication Skills

Problem-Solving Skills

Organization Skills

Multitasking

Detail Oriented

Education

Associates degree in Business or related field

Job description

DiaMedical USA has an opening for a Service Coordinator at our Farmington Hills location. This is a dynamic position working with our white glove delivery and installation service area to ensure high level customer service and guidance of the projects. This position will also serve as a partner for key accounts, and will be required to travel occasionally to ensure these installations are being completed according to client specifications. Excellent customer service and the ability to travel domestically are essential.

DiaMedical USA is a fast-growing medical equipment distributor located in Farmington Hills, MI. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.

The Service Coordinator will be responsible for organizing, quoting, and overseeing on-site installation and repair of medical and simulated medical equipment. They will work closely with DiaMedical account managers, contracted biomedical technicians, office staff, and customers to ensure DiaMedical provides seamless installation & service. This position also works closely with both the White Glove and SimRig installation teams to manage schedules and communicate with customers.

Key Responsibilities and other duties as assigned:

Utilize DiaMedical’s national network of service technicians to schedule installations or repairs.
Seek new technicians if service area is outside our established network.
Closely monitor product shipments and delivery dates.
Collaborate with the service and sales teams to ensure timely delivery of products or scheduling of service appointments.
Provide outstanding customer service to our clients with a focus on instructional medical equipment installation.
Respond to customer inquiries through various support routes, including inbound and outbound calls and emails.
Manage technical pre- and post-sales support calls, from initial contact to issue resolution.
Travel onsite to oversee large installation projects for key accounts.

Travel:

Occasional overnight travel 5-10 times per year may be required.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education:

Minimum Associates degree in Business or a related field and 3 years of related experience or equivalent of 3 years combination of education and experience.

Skills and Experience:

At least 2 years of previous customer service and project scheduling experience required.
Excellent organization and scheduling skills.
Highly skilled in Microsoft Excel, Word, PowerPoint.
Effective verbal and listening skills to provide courteous and professional customer service.
Strong communication and writing skills.
Detail oriented and works with a high degree of accuracy.
Ability to multitask at a high level.
Ability to tactfully handle stressful and difficult situations.
Strong problem-solving skills.

Benefits and Compensation:

Competitive wages.
Medical and dental insurance coverage options.
401(k) with company match.
Paid time off and paid company holidays.
Casual dress code.
The opportunity to make a difference in the ever-growing healthcare field.

Physical and Cognitive Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and requires color and close vision. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. No employee is authorized to lift weight over 50 pounds without assistance.

This role requires the individual to be able to understand, remember, and communicate moderately complex information and understand problems and collaborate on alternative solutions; organize and prioritize thoughts, ideas and own work schedule; apply common sense, analyze and make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications and compose materials such as detailed reports, forms, letters, manuals, catalogs, publications, etc. and communicate information; and compute, analyze and interpret numerical data for reporting purposes.

DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).

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