Purchasing & Customer Service Manager

DIAMEDICAL USA EQUIPMENT LLC; Farmington Hills (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Paid time off and holidays

Company-paid life insurance

On-site fitness center

Job summary

DIAMEDICAL USA EQUIPMENT LLC is looking for a Purchasing and Customer Service Manager in Farmington Hills, MI. The ideal candidate will oversee purchasing strategies and customer service teams, ensuring operational excellence through effective vendor management and customer satisfaction.

Key responsibilities include developing purchasing strategies, analyzing service performance and leading the customer service team. Strong analytical and negotiation skills are needed. Competitive wages and a hybrid work model are part of the benefits offered.

Qualifications

• Bachelor's degree in relevant field required.
• 4+ years of experience in related roles or equivalent.
• Strong skills in vendor management and negotiation.

Responsibilities

• Oversee purchasing and customer service operations.
• Develop and execute purchasing strategies.
• Manage vendor relationships for effective negotiations.

Skills

Vendor management

Inventory management

Contract negotiation

Customer service principles

Microsoft Excel (advanced)

Analytical skills

Attention to detail

Verbal and written communication

Education

Bachelor's degree in Business, Supply Chain Management, Economics, or related field

Four years of related experience or equivalent eight years combining education and experience

Tools

Inventory management systems

ERP software

CRM software

Job description

Job Details

Job Title: Purchasing and Customer Service Manager

Department: Purchasing

Reports To: Director of Operations

Location: Farmington Hills, MI 48334

FLSA Status: Exempt

About DiaMedical USA

DiaMedical USA is a fast‑growing medical equipment distributor located in Farmington Hills, MI. We are committed to improving quality healthcare by serving as a turnkey solution for healthcare facilities and educational institutions, simplifying the purchasing process, and operating as a single‑source supplier for over 1,500 manufacturers.

Role Summary

The Purchasing and Customer Service Manager oversees the Purchasing, Customer Service, and White Glove Delivery teams, driving continuous improvement in service levels. This role develops and manages purchasing strategies that leverage appropriate vendors to maximize product margins while maintaining customer satisfaction, and leads the Customer Service team to ensure exceptional service.

Key Responsibilities

Purchasing Oversight

• Develop and execute purchasing strategies ensuring pricing, terms, delivery, and compliance are met.
• Support in‑house installation projects to ensure proper scheduling and timely deliveries.
• Manage vendor relationships, conduct business reviews, and hold vendors accountable for mutual goals.
• Evaluate product offerings and promotions based on vendor input, trends, and margin analysis.
• Ensure accurate vendor selection and communicate pricing updates across teams.
• Collaborate with the Warehouse Manager to ensure product availability, address short‑supply situations, and execute allocation processes.
• Research product substitutions for functional comparability, quality, cost, and availability.
• Identify and correct issues related to orders, including pricing, due dates, delivery, and quality, and alert vendors of problems or discrepancies.
• Provide reports on sales forecasting, vendor performance, and ad‑hoc requests.
• Partner with Marketing to ensure complete and accurate product information.

Customer Service Oversight

• Analyze customer feedback and data to assess and improve service performance.
• Develop and implement standards, guidelines, and metrics to monitor performance and identify improvement areas.
• Resolve escalated customer issues and recommend cross‑functional improvements.
• Ensure Customer Service has up‑to‑date information to support customers effectively.
• Oversee the White Glove Delivery process to ensure timely and successful installations.

Supervisory Responsibilities

• Oversee Purchasing Agents, Customer Service Representatives, and White Glove Service Coordinators.
• Manage team schedules, time management, performance management, and career development.

Education

Bachelor’s degree in Business, Supply Chain Management, Economics, or a related field and four years of related, progressive experience, or an equivalent of eight years combining education and experience.

Skills and Experience

• Experience with vendor management, inventory/supply chain, and portfolio management.
• Proven collaboration and contract negotiation skills with vendors at all levels.
• Knowledge of inventory management systems and ERP/CRM software.
• Knowledge of principles and processes for providing excellent customer service, including customer needs assessment, quality standards, and customer satisfaction evaluation.
• Proficiency in Microsoft Office products, with advanced skills in Excel (pivot tables, VLOOKUP).
• Strong analytical skills and ability to develop solutions to problems or opportunities.
• Quality‑driven with attention to detail and organizational skills.
• Excellent written, verbal, and presentation skills.

Benefits and Compensation

• Competitive wages.
• Medical, dental, and vision insurance coverage options.
• 401(k) retirement plan with company matching contributions.
• Paid time off, personal time, paid holidays, and a hybrid onsite/remote work schedule.
• Company‑paid life insurance.
• Voluntary life, disability, accident, and critical illness insurance options.
• On‑site fitness center.
• Casual dress code.
• Opportunity to make a difference in the ever‑growing healthcare field.

Physical and Cognitive Demands

The work environment requires regular sitting, talking, hearing, using hands to finger, handle, or feel, and reaching with hands and arms. Occasionally the employee may stand, walk, lift, or move up to 15 pounds. No employee is authorized to lift more than 50 pounds without assistance. Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

DiaMedical is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, or any other protected characteristic.