Service Coordinator

Volunteers of America National Services; Estacada (OR); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

403(b) – with discretionary contribution

Paid Vacation/Sick Time

Scholarships

Employee Assistance Program (EAP)

Wellness program

Life insurance

Short term disability

Job summary

Volunteers of America National Services is looking for a Service Coordinator at Whispering Pines Senior Village in Estacada, OR. This full-time role involves general case management and providing referral services to residents, ensuring they receive the necessary support.

Ideal candidates will have a Bachelor’s degree and experience in service management, along with a commitment to helping residents age in place with dignity.

Qualifications

• Bachelor’s Degree in a relevant field.
• Experience in service management and advocacy.
• Training in elder services and mental health issues required.

Responsibilities

• Provide general case management and referral services to residents.
• Conduct assessments for residents and develop service plans.
• Coordinate supportive services to help residents age in place.

Skills

Service management

Communication

Knowledge of community services

Knowledge of computer operations

Education

Bachelor’s Degree in Social Work, Gerontology, Psychology or Public Health

Job description

Job Details

Posting Details

• Posted on: June 11, 2026

Locations

• Estacada, OR 97023, USA
• On-site
• Travel Required: Yes
• Rate: $23 USD per hour
• Resident Services NHC
• Full-Time
• Requisition #: SERVI008037

Description

Service Coordinator

Come join our awesome team as a Service Coordinator at Whispering Pines Senior Village in Estacada, OR!

Whispering Pines Senior Village is part of Volunteers of America National Services, which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Service Coordinator Job Highlights

• Shift: Mon-Fri 8:00am-5:00pm (32 hrs/week)
• Pay: $23.00 per hour based on years of experience

About the job

The Service Coordinator provides general case management (including intake) and referral services to all residents needing such assistance. Formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services, and periodic reassessment of resident’s situation and needs) for a resident is needed when such service is unavailable through the general community.

Required Qualifications

• Bachelor’s Degree – concentration in Social Work, Gerontology, Psychology or Public Health.
• Training in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues.
• Proven experience in service management, including organizing, problem solving and advocating.
• Knowledge of community services in the region, particularly with services that are provided for the population living within the facility.
• Knowledge of computer operations, to include basic data entry.
• Ability to communicate effectively and maintain good relations with residents and employees.
• Aware of eligibility for and procedures of federal and state entitlement programs.

Essentials

• Help to coordinate the provision of supportive services to help all residents continue to age in place and delay or avoid the need for higher levels of care.
• Routinely assess service needs in response to changing circumstances, i.e., consulting with residents returning from the hospital/rehabilitation to determine the need for additional support.
• Conduct assessments for all residents participating in the program at a minimum of annually, and complete a health and wellness assessment that gathers information about the resident's physical, mental, functional, and social status.
• Develop an individual health aging plan/service plan to address identified interests and needs. Plans are guided by information from the individual assessments, summary reports of aggregated needs pulled from the database system, and personal observations.
• Establish links with agencies and service providers in the community; shop around to determine/develop the “best deals” in individualized, flexible, and creative services for the involved resident(s).

Employer/Employee Benefits

• Medical, Dental and Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 403(b) – with discretionary contribution
• Paid Vacation/Sick Time

Additional Benefits with minimal to no cost to employees

• Scholarships
• Employee Assistance Program (EAP)
• Wellness program
• Life insurance (with an option to purchase additional)
• Short term disability
• Loan program
• Ministry Program

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.