Service Coordinator

Hogan; East Cleveland (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Hogan Transportation provides administrative support for invoicing, work orders, POs, planning, and equipment maintenance. You will be the main contact for customer support and coordinate with various teams to ensure seamless service.

This full-time role requires strong organizational skills, attention to detail, and proficiency in Word and Excel, with excellent written and verbal communication. The team operates across North America.

Qualifications

• High school diploma or GED required.
• 1+ years administrative support.
• Strong organizational skills with attention to detail.
• Excellent communication skills, verbal and written.
• Proficient in Word, Excel and the internet.

Responsibilities

• Creates and maintains work orders with full scope of repairs.
• Manages PO Log to maintain outstanding debits.
• Updates the shop planner as needed.
• Contacts customers for PM services and schedules units for service.
• Works with Licensing and Permitting for units in need.
• Reviews and files all shop paperwork.
• Maintains active files for all equipment.
• Other duties as required.

Skills

Organizational skills

Communication

Positive attitude

Microsoft Office (Word/Excel/Internet)

Education

High school diploma or GED

Tools

Word

Excel

Internet

Job description

Hogan is now part of the Enterprise Mobility portfolio of brands. As part of the Enterprise Mobility portfolio of brands, Hogan is excited to provide our employees with access to enhanced benefits, resources, and career opportunities. Hogan Transportation is a 100-year-old full-service transportation and logistics company operating throughout North America. Through its transportation, logistics, truck leasing and fleet maintenance operations, Hogan provides customized solutions backed by a tradition of unparalleled service, first-class equipment, and advanced technology. From the relationship-driven service we deliver every day to the communities we support through our giving efforts, team members like you are what make our business thrive.

Job Summary

Provides administrative support with invoicing, work orders, POs, planning, equipment maintenance. Is main contact for customer support.

Essential Duties and Responsibilities

• Creates and maintains work orders ensuring all pertinent information is listed so the full scope of repairs is fully understood.
• Manages PO Log to maintain outstanding debits.
• Updates the shop planner, as needed.
• Contact customers for PM services and schedules units for service.
• Works with Licensing and Permitting for units in need.
• Reviews and files all shop paperwork.
• Maintains active files for all equipment.
• Other duties as required.

Requirements

• High school diploma or GED required
• 1+ years administrative support
• Strong organizational skills with great attention to detail
• Excellent communication skills, both verbal and written
• Ability to project positive and friendly behaviors
• Proficient in Word, Excel and the internet