Service Coordinator

Evolve Treatment Centers; Duluth (GA); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

STD insurance

401k with company match

Paid Time Off (PTO)

Education reimbursement

Career advancement opportunities

Job summary

Sunrise Detox is seeking a Service Coordinator to support patient care through admission, orientation, and ongoing coordination with medical and clinical staff.

You will handle scheduling, documentation, and reporting while upholding strict confidentiality and professionalism in the detox environment. The role requires a Bachelor's degree or equivalent experience and 1+ year in healthcare customer service, with full-time hours in Duluth, GA.

Qualifications

• Bachelor's degree or equivalent work experience in relevant field.
• At least 1 year of customer service experience in a health-related setting.

Responsibilities

• Act as liaison between patients, admission, nursing and clinical staff.
• Support patient admission, orientation and ongoing care transitions.
• Perform follow-ups with referral sources as directed by supervisor.
• Prepare timely written reports detailing patient progress and goals.
• Maintain patient confidentiality per 42 CFR Part 2 and professional standards.
• Demonstrate strong scheduling, filing, and office software proficiency.

Skills

Customer service

Healthcare knowledge

Education

Bachelor's degree or equivalent experience

Job description

Sunrise Detox: Position Title: Service Coordinator

Sunrise Detox is a premiere center for drug and alcohol detox. Sunrise promises to give you one of the most comfortable medical detox processes available. We believe in creating a different experience where our road to recovery is dignified. Our clients reside in comfortable modern, elegantly furnished rooms where good nutrition is also an essential part of the detoxification process. We offer individual and group counseling to clients and bring in 12 Step meetings to show clients they are not alone once they leave treatment.

Service Coordinator Job description:

The Service Coordinator is essential in the assistance of patient care and well-being of patients in the detox program. The Service Coordinator assists in the orientation and satisfaction of patients before, during and after patient admission to the program. The main function of the Service Coordinator is to act in a position as the liaison to the admission, nursing, medical and clinical staff to ensure seamless transition for patients in and out of the detox setting.

Service Coordinator Duties/Responsibilities:

• Acts as a liaison to all areas of patient care; medical staff, admission staff, nursing staff and clinical staff.
• Directly assists and supports medical, admission, nursing and clinical staff ensuring seamless transition for patients to and from detox.
• Performs follow-ups to patient referral sources as directed by supervisor.
• Develops and assists in the ongoing timely preparation of accurate written reports which detail and monitor individual progress against monthly, quarterly and annual goals and will also participate in the presentation of reports when applicable.
• Demonstrates punctuality, organization and proficiency in all areas of scheduling, filing, meetings, presentation and customer relations.
• Demonstrates high proficiency in all computer related applications - Word, PowerPoint, Outlook, Excel and able to learn Adobe, etc.
• Demonstrates initiative, personal responsibility, and ownership of work to meet monthly, quarterly and annual goals in both written and verbal formats.
• Handles all aspects of the patient's admission to Sunrise Detoxification.
• Active member of the treatment team.
• Orientate the patient to Sunrise Detoxification on admission.
• Ensures patient confidentiality in compliance with 42CFR, Part 2.
• Maintain confidentiality at all times displaying a professional disposition towards fellow staff.
• Maintain a positive working relationship with Sunrise Detoxification staff and patients alike.

Service Coordinator Requirements:

• Graduated from an accredited college or university with a minimum of a Bachelor's Degree in various disciplines or work experience equivalent
• One plus years in customer service health industry

Service Coordinator Schedule:

• Full Time

Service Coordinator Compensation:

• Salary rate competitive with experience and location

Full time employees may be eligible for the following:

• Insurance: Medical, Dental, Vision, and STD options
• Medical FSA and Dependent Care Account
• 401k with company match up to 5%
• Accrued Paid Time Off (PTO)
• Education reimbursement
• Career Advancement Opportunities

*** This job does NOT sponsor visa's and we are unable to consider out of country applicants ***