Service Coordinator

COMPU DYNAMICS LLC; Chantilly (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Employer-Paid Life Insurance

Short-Term Disability

Paid Time Off (PTO)

Paid Holidays

Birthday Time Off

Job summary

Compu Dynamics is seeking a Service Coordinator to own the service schedule, dispatch technicians, and coordinate with superintendents and account managers on logistics for service projects. The role ensures proper access, equipment, and schedule integrity across multiple crews.

The ideal candidate has 5+ years in service operations, strong communication skills, and experience with ERP/ CRM systems to optimize field service delivery.

Qualifications

• 5+ years in service operations, dispatch, or field service coordination.
• Experience managing schedules and manpower across multiple crews.
• Familiarity with work order, ERP, or scheduling systems.
• HVAC, electrical, or facilities services exposure preferred.
• Proficiency with ERP/CRM systems and field service logistics.

Responsibilities

• Manage service calls routing and dispatch with complete job information.
• Communicate with customers to schedule and confirm visits.
• Coordinate with superintendents and Testing Lead to assign manpower.
• Plan logistics: equipment, lifts, rentals, and tools.
• Arrange building access and site security for technicians.
• Build advance schedules for preventative maintenance and service work.

Skills

Scheduling & resource planning

Communication

CRM systems experience

ERP systems familiarity

Field service understanding

Tools

NetSuite

HubSpot

Procore

Corrigo

Job description

Job Summary

The Service Coordinator runs scheduling, dispatch, and customer schedule communications for the Companys service division. This role owns the service schedule: routing incoming service calls to the right team, scheduling in advance, dispatching technicians, handling emergency dispatches and last minute changes, keeping customers in the loop, and working with our superintendents, and Testing Lead to make sure manpower is allocated where it is needed most. The Service Coordinator also coordinates with service team members, including the Superintendents and account manager on special logistics and equipment for service projects and makes sure every technician has building access arranged before they arrive on site.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Service Call Intake, Dispatch, and Customer Communication

• Manage incoming service calls and route them to the right team based on the type of work, urgency, and customer.
• Manage technician dispatch and make sure every dispatch goes out with complete job information.
• Communicate directly with customers to set up service and testing schedules, confirm visits, and keep customers in the loop at all times.
• Handle last minute changes in technicians and schedules, and coordinate last minute details between technicians and customers so the right technicians are in the right place at the right time.
• Set priorities when demand is higher than capacity, and work with the superintendents to decide what moves when schedules conflict.
• Handle emergency dispatches and make sure after hours calls are covered and dispatched quickly.

Scheduling and Manpower Resourcing

• Own the service schedule and keep it accurate so everyone knows where every technician is committed.
• Build advance schedules for preventative maintenance, testing, and service work in coordination with the overall technician schedule and each customer's schedule.
• Send schedule reminders to superintendents, technicians, and customers a few weeks before each job, and again a few days before.
• Confirm every upcoming job is on the dispatch calendar days before it starts, with technicians, access, and job information in place.
• Work with the General Superintendent, superintendents, and the Testing Lead to assign technicians based on their technical capabilities and allocate manpower across service calls, projects, and testing work.
• Set the weekly manpower schedule, balancing day to day service call demand against project commitments.
• Spot resource conflicts and capacity gaps ahead of time and raise them before they affect customers.

Project Logistics Planning

• Plan the logistics for service projects, including equipment, lifts, rentals, and tools.
• Coordinate delivery and staging timing so crews show up with everything they need to start work.
• Work with our operations support team on materials and vendor timing that affect the project schedule.

Site Access and Security Coordination

• Arrange building access for technicians before every job, making sure site security has them on the access list for that specific day.
• Manage badge requests, issuance, and returns in line with each customer's security requirements.
• Stay current on each site's access procedures and make sure the team follows them every time.

Qualifications and Skills

• Strong scheduling and resource planning skills across many jobs and people at once.
• Calm, decisive, and organized when priorities shift quickly.
• Clear communication with technicians, superintendents, account managers, and customers, including by phone and email when schedules change.
• Comfortable working in scheduling, ERP, and CRM systems.
• Understanding of field service work and what crews need to execute a job.

Required Education and Experience

• 5+ years in service operations, dispatch, or field service coordination. HVAC, electrical, or facilities services preferred.
• Experience managing schedules and manpower across multiple crews or teams.
• Experience with work order, ERP, or scheduling systems. NetSuite, HubSpot, Procore, or Corrigo preferred.
• Familiarity with data center or secure facility access requirements preferred.

Work Environment and Physical Demands

This role works mainly in the office using standard office equipment like computers, phones, and copiers, with occasional visits to customer sites and project locations. It is a fast paced coordination role with daily contact across the service team. Supporting emergency coverage may occasionally require flexibility outside standard business hours. Duties occasionally require standing, walking, sitting, using hands and arms, and lifting up to 20 pounds.

Compu Dynamics Pay Range

$65,000 — $90,000 USD

Compu Dynamics offers a comprehensive benefits package

• Medical, Dental, and Vision Insurance effective the first of the month following hire, with plans currently offered through Cigna.

• 401(k) Retirement Plan automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit‑sharing opportunities.

• Employer-Paid Life Insurance coverage equal to 1x your salary.

• Short-Term Disability (STD) fully paid by Compu Dynamics.

• Voluntary Benefits including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.

• Paid Time Off (PTO) accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.

• Paid Holidays 7 company-observed holidays plus a floating holiday.

• Birthday Time Off 8 hours of paid time off during your birthday month.

• Paid Parental Leave 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.

• Volunteer Time Off (VTO) 40 hours annually for community service.

• Boot Reimbursement up to $150 annually, available from your first day.

• Tool Reimbursement $250 annually, available after 60 days.

• Tuition Reimbursement up to $5,000 annually for approved educational programs.

Compu Dynamics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Compu Dynamics complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

Compu Dynamics expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Compu Dynamics employees to perform their expected job duties is absolutely not tolerated.

Equal employment opportunity, including veterans and individuals with disabilities.