Service Coordinator

Southland Industries; Carrollton (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Life insurance

Disability protection

Pre-tax flexible spending plans

Paid parental leave

Paid holidays and vacation

Training and professional development

Wellness benefits

Job summary

Southland Industries in Carrollton, TX is seeking an administrative professional to support the Service Team, respond to customer inquiries, and coordinate service dispatches. You will manage work orders, assist with billing and reporting, and provide resources for project execution.

The role emphasizes accuracy, customer focus, and effective communication while supporting maintenance, repair, and replacement activities across various projects.

Qualifications

• High school diploma or GED required; AA preferred.
• 2+ years related experience or training.
• Strong verbal and written communication.
• Excellent customer service skills.
• Strong ability to multi-task and prioritize.
• Attention to detail.
• Proficiency in Excel and Word.

Responsibilities

• Provide general admin support to the Service Team and respond to customer inquiries.
• Answer warranty and service calls, determine the nature of the service issue, and schedule the appropriate service.
• Assign and dispatch the appropriate service technician and inform customers of ETAs and delays.
• Manage work order documents and project invoicing (A/P).
• Provide labor resources to support PMs, PEs and techs for projects.
• Coordinate materials, sub-contractors and equipment based on needs and availability.
• Generate and print various reports; assist with onboarding of Service Administrator.
• Research and resolve expenses and discrepancies; maintain customer account information.

Skills

Verbal and written communication

Customer service

Multi-tasking and prioritization

Attention to detail

Excel and Word

Education

High school diploma or GED

Associate degree (AA) preferred

Tools

Excel

Word

Job description

Position Summary

Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.

• Serves as primary point of contact for assigned teams’ customers.
• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.
• Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.
• May assist with onboarding and developing Service Administrator.

Qualifications

• Minimum high school diploma or GED
• Associate degree (AA) preferred
• 2+ years related experience and/or training
• Solid verbal and written communication skills
• Solid customer service skills
• Solid ability to multi-task and prioritize
• Good attention to detail
• Good Excel and Word skills

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation's largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you're engaged, challenged, and valued,
To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.
Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment:

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement:

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).