Service Coordinator

Pye-Barker Fire & Safety; Carlstadt (NJ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for eligible all

Job summary

Pye-Barker Fire & Safety in New Jersey is seeking an administrative coordinator to organize and manage the flow of field technician activities, schedule appointments, answer calls, and track service records. You will work with managers, sales staff, technicians, and customers to ensure smooth, profitable projects from start to finish.

You will assess client needs, build provider directories, maintain client databases, handle billing for service tickets, order materials, and resolve issues with

Qualifications

• 1-3 years of industry experience or related customer service.
• Previous administrative experience preferred.
• Proficient in Microsoft Office (Word, Excel).
• Excellent customer service and problem-solving skills.
• Strong organizational and communication skills.

Responsibilities

• Schedule appointments for clients, answer phones and track clients’ service records.
• Assess the needs of clients and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Create and maintain a database of clients and client needs.
• Bill completed service SRs for local accounts.
• Order materials needed for the required service.
• Interact with clients, resolve conflicts professionally and answer inquiries respectfully.
• Evaluate service quality and identify areas for improvement.
• Ensure clients receive needed services and follow up on ongoing needs.
• Maintain relationships with providers and clients to retain customers.
• Monitor services and stay updated on new or discontinued offerings.
• Expand resources and providers to avoid gaps in service.
• Answer phones and respond to email inquiries in the office.
• Perform other duties assigned by management.

Skills

Customer service

Communication

Multitasking

Relationship building

Microsoft Office

Administrative support

Tools

Microsoft Word

Microsoft Excel

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

• Schedule appointments for clients, answer phones and track clients’ service records
• Assess the needs of clients and connect them with the correct provider
• Create and maintain a directory of providers and resources
• Create and maintain a database of clients and client needs
• Bill completed service SRs for local accounts.
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Evaluate the quality of all services and identify areas that need improvements
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with providers and clients to keep customer base
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management.

Education/Qualification:

• 1-3 years of industry experience or a related customer service experience required
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Pay Rate:

$20 to $30 hourly based on experience.

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Our Commitment:

Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.

Our EEO Statement:

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.