Service Coordinator

Galaxy Integrated Technologies; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off and sick time (accrued)

401(k) with company match

Paid time off for Major Holidays

Monthly cell phone stipend

Ongoing training and development

Job summary

Galaxy Integrated Technologies is seeking an experienced Service Operations and Customer Relations Coordinator to support technical field service operations and warehouse management for security-focused projects in Boston, MA. This in-office role runs Monday to Friday, 8am–5pm.

You will manage warehouse inventory, stage materials for technicians, coordinate scheduling and dispatch, handle service tickets, and ensure accurate billing for customer accounts.

Qualifications

• Valid driver's license and ability to pass background checks.
• Inventory management experience in a warehouse setting.
• Customer service experience including phone support.
• Experience scheduling and dispatching technicians.
• Strong organization and ability to manage multiple priorities.
• Proactive problem-solving mindset and teamwork.

Responsibilities

• Manage warehouse inventory for security equipment and supplies.
• Stage and prepare job materials for field technicians.
• Track inventory levels and perform cycle counts.
• Support scheduling and dispatching of technicians to service calls.
• Handle inbound calls, create service tickets, and bill accounts.
• Upload documentation for service tickets and accounts.
• Coordinate with management on inventory needs.
• Use Service Titan to process tickets.
• Provide customer service support by phone and route requests.
• Coordinate returns, repairs, and warranty submissions.
• Maintain a clean and safe warehouse environment.
• Serve as a primary contact for parts, tools, and equipment.
• Collaborate with Service, Operations, and Field teams.
• Identify opportunities to improve warehouse processes and field support.

Skills

Valid driver's license

Inventory management

Customer service

Scheduling/dispatching

Organized/detail-oriented

Problem solving

Material handling

Background/screening

Team collaboration

Tools

Service Titan

Job description

Since 1984, Galaxy Integrated Technologies has been designing and installing state‑of‑the‑art security systems for a variety of commercial, government, education, and health care properties across New England, New York, and New Jersey.

We are seeking an experienced Service Operations and Customer Relations Coordinator to support technical field service operations and warehouse management for security‑focused projects. This role ensures technicians are properly equipped, inventory is accurately managed, and customer service operations run efficiently.

This is an in‑office position located in Boston, MA, with a standard schedule of Monday to Friday, 8am to 5pm.

Responsibilities

• Manage warehouse inventory for security and low‑voltage equipment, including receiving, stocking, organizing, and issuing materials
• Stage and prepare job materials for field technicians ahead of installations and service calls
• Track inventory levels, conduct cycle counts, and maintain accurate records
• Support scheduling and dispatching of technicians to service calls and project sites
• Handle inbound calls regarding service issues, take initial calls, create and submit service tickets, and ensure the customer account is billed appropriately
• Upload and maintain required documentation for service tickets and customer accounts
• Coordinate with management regarding inventory as needed
• Use service platforms such as Service Titan to process tickets
• Provide customer service support via phone, including responding to inquiries and routing service requests
• Coordinate equipment returns, repairs, and warranty submissions
• Maintain a clean, safe, and organized warehouse environment
• Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs
• Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work
• Identify opportunities to improve warehouse processes, inventory management, and field support standards

Qualifications

• Must have a valid driver’s license in good standing and the ability to pass a driver record background check
• Inventory management experience in a warehouse environment, preferably handling security or low‑voltage equipment
• Customer service experience, including professional phone support
• Scheduling and dispatching experience
• Highly organized, detail‑oriented, and able to manage multiple priorities independently
• Strong problem‑solving skills and proactive mindset
• Ability to lift and move materials as needed
• Ability to pass a standard background and security screening
• Professional demeanor and team‑oriented mindset

The duties, responsibilities, and requirements listed above are not all-inclusive of potential requirements for all assignments covered under this job description.

Benefits

• Paid time off and sick time (accrued)
• 401(k) with company match
• Paid time off for Major Holidays
• Monthly cell phone stipend
• Ongoing training and development