Service Coordinator

Wesley Woods Senior Living Inc; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement benefits

Short-term disability

Long-term disability

Paid time off

Job summary

Wesley Woods Senior Living is seeking a Service Coordinator to connect residents with community services, conduct intake, and coordinate case management to support aging in place. You will build a network of providers, educate families, train residents, and maintain regulatory knowledge.

Strong communication and organizational skills are essential. Responsibilities include developing care plans, assisting with referrals, and fostering resident and family collaboration within a supportive

Qualifications

• College degree in Social Work, Gerontology, Psychology or Counseling.
• Two or more years of experience in social services delivery, preferably with seniors.
• Knowledge of aging processes and elder services.
• Basic knowledge of Medicare and supplemental insurance programs.
• Proficient in Microsoft Office.
• Strong written and verbal English communication.
• Ability to multi-task and stay organized.
• Supervisory or management experience preferred.

Responsibilities

• Provide general case management, intake, and referral services for residents.
• Establish linkages with community service providers and negotiate pricing.
• Build a provider directory for staff and residents.
• Develop collaborative networks with families, volunteers, and community resources.
• Refer residents to service providers for case management, personal assistance, and transportation.
• Develop case plans in coordination with assessments.
• Educate management on aging-in-place issues and service coordination.
• Train residents on their obligations and available services.
• Assist residents in building informal support networks.
• Stay current on federal and state regulations and attend ongoing education.

Skills

Case management

Communication

Multitasking

Organization

Training ability

Education

Social Work degree

Gerontology degree

Psychology degree

Counseling degree

Tools

Microsoft Office

Job description

Position SummaryUnder the direct supervision of Executive Director, Residential Administrator or designee, this position is responsible for developing and linking social service provider organizations with residents of a retirement community and their families, consulting with families, residents, and community management as needed. The Service Coordinator will assist in providing a dignified, respectful, and resident-centered environment.Key ResponsibilitiesProvides – Responsible for general case management, intake, and referral services to all residents in a senior living environment.Establishes – Creates linkages with agencies and service providers in the community and negotiates best service pricing.Builds a directory of providers for use by both staff and residents.Develops collaborative efforts for families, friends, volunteers, and community resources to create a support network for residents.Refers and links residents to service providers in the general community for case management, personal assistance, homemakers, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness and legal advocacy.Develops – Constructs case plans in coordination with community assessment services.Educates – Keeps management team informed on issues related to aging in place and service coordination to expand their knowledge of the aging process and improve working with residents.Coaches – Trains community residents in the obligations of being a resident or coordinates such training.Educates the residents on service availability, application procedures, client rights.Assists – Helps residents build informal support networks with other residents, family, and friends.Maintains – Upholds current knowledge of federal and state regulations.Attends continuing education classes as required.Demonstrates continued professional work ethic and behavior.Performs – Additional responsibilities assigned as required.Minimum QualificationsCollege degree in Social Work, Gerontology, Psychology or Counseling.Two or more years of experience in social services delivery required, preferably with senior citizens.Demonstrated knowledge of the aging process, elder services, disability services, and support services for the elderly.Basic knowledge of Medicare and supplemental insurance programs.Must be proficient in Microsoft office products.The ability to read, write and follow written/oral instructions in English.Excellent communications skills.Ability to multi-task and be organized.Supervisory or management experience preferred.Experience in a retirement community preferred.How much on the job time is spent in the following physical activities? Show the amount of time by checking the appropriate boxes below.NONEUNDER 1/31/3 TO 2/3OVER 2/3StandXWalkXSitXUse hands to finger, handle or feelXReach with hands and armsXClimb or balanceXStoop, kneel, crouch, or crawlXTalk or hearXTaste or smellXDoes this job require that weight be lifted, or force be exerted? If so, how much and how often? Check the appropriate boxes below.AMOUNT OF TIMENONEUNDER 1/31/3 TO 2/3OVER 2/3Up to 10 lbs.XUp to 25 lbs.XUp to 50 lbs.XUp to 100 lbs.X+ 100 lbs.XThe above statements are intended to generally describe the work being performed by people to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills, required of the personnel so classified.BenefitsWesley Woods Senior Living offers a comprehensive benefit plan to eligible team members to include health, dental vision, retirement benefits, short term disability, long term disability and paid time off.Conditions of EmploymentAll offers of employment with Wesley Woods are conditioned based upon completing and passing a background, drug test, and participating in vaccine programs (e.g., Covid-19, Flu, TB testing).All job applicants applying for Wesley Woods Senior Living will undergo testing for the presence of illegal drugs as a condition of employment. Any applicant with a confirmed positive test will be denied employment. Applicants will be required to submit voluntarily to a specimen test at a laboratory chosen by Wesley Woods, and by signing a consent agreement will release Wesley Woods from liability. If the physician, official or lab personnel has reasonable suspicion to believe that the job-applicant has tampered with the specimen, the applicant will not be considered for employment. Wesley Woods will not discriminate against applicants for employment because of a past history of drug abuse. It is the current abuse of drugs, preventing employees from performing their jobs properly that will not be tolerated. Wesley Woods is a Drug Free Company. Individuals who have failed a pre-employment test may initiate another inquiry with the company after a period of not shorter than; six (6) months; but they must present themselves drug-free as demonstrated by urinalysis or other tests selected by WWSL.About Wesley WoodsWesley Woods Senior Living is affiliated with the North Georgia Conference of the United Methodist Church providing housing and services ministries to seniors in the North Georgia area. Wesley Woods Senior Living is rooted in the Judeo Christian values believing that aging has a fulfilling purpose in life and that faith development is lifelong.Read more about Wesley Woods Senior Living at www.wesleywoods.org.EEO / AA StatementWesley Woods does not discriminate in employment on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran/Reserve/National Guard status.