Service Coordination Lead

Magnolia Companies; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits starting month 1

Company 401(k) contributions

Long-term disability coverage

EAP and mental health coverage

PTO from day one

Professional development opportunities

Safety incentive bonus

Job summary

Magnolia Companies is seeking an experienced Service Coordination Lead to oversee our commercial service coordination team. This role manages daily scheduling, dispatching, and customer communication across HVAC, plumbing, pumps, stormwater and wastewater services.

The ideal candidate has hands-on leadership, at least 3 years in service coordination, and deep knowledge of ServiceTitan and Corrigo. You will coach staff, ensure service requests are completed, and support after-hours on-call

Qualifications

• Minimum 3 years of service coordination or dispatch experience.
• At least 1 year of supervisory or team leadership experience.
• Strong knowledge of Service Titan, including scheduling, dispatching, and job management.
• Working knowledge of commercial HVAC, plumbing, pumps, stormwater, or wastewater service operations.
• Experience handling customer inquiries and resolving service-related issues.
• Excellent organizational, communication, and multitasking skills.
• Availability for after-hours support and on-call rotation.

Responsibilities

• Supervise and support the service coordination team, including workloads and daily priorities.
• Train, coach, and evaluate team members, including performance reviews and onboarding.
• Oversee daily scheduling and dispatching of commercial HVAC, plumbing, pumps, stormwater, and wastewater service calls.
• Ensure service requests are scheduled, assigned, completed, and documented.
• Monitor open service jobs, technician follow-ups, and job closeouts in ServiceTitan.
• Assist with booking service calls, dispatching technicians, and handling customer inquiries.
• Manage customer work-order portals, including Corrigo, and keep updates current.
• Communicate with technicians, field managers, and customers to resolve issues.
• Handle customer escalations and after-hours service support.
• Coordinate and oversee the after-hours on-call rotation.
• Monitor team performance and provide updates to the Director of Administrative Operations.

Skills

Service coordination

Dispatch experience

Supervisory experience

ServiceTitan knowledge

Corrigo knowledge

HVAC/plumbing/wastewater ops

Customer inquiries handling

Multitasking in fast-paced env

Education

High school diploma

Tools

ServiceTitan

Corrigo

Job description

About Magnolia Plumbing, LLC

For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, delivering reliable solutions for both residential and commercial customers across heating and cooling (HVAC), plumbing, wastewater management, and underground site utility work.

Description

About Magnolia Plumbing, LLC

For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, delivering reliable solutions for both residential and commercial customers across heating and cooling (HVAC), plumbing, wastewater management, and underground site utility work.

We believe the best service starts with the best people, so we hire the best and invest in their success.

Magnolia Companies is seeking an experienced Service Coordination Lead to oversee our commercial service coordination team. This position will manage daily scheduling, dispatching, customer communication, and service operations across multiple departments. The ideal candidate has strong commercial service experience, leadership skills, and the ability to manage a team while remaining hands‑on with daily operations.

Responsibilities

• Supervise, lead, and support the service coordination team, including assigning workloads and managing daily priorities.
• Train, coach, and evaluate team members, including conducting performance reviews and assisting with hiring and onboarding.
• Oversee daily scheduling and dispatching of commercial HVAC, plumbing, pumps, stormwater, and wastewater service calls.
• Ensure service requests are scheduled, assigned, completed, and properly documented.
• Monitor open service jobs, technician follow‑ups, and job closeouts in ServiceTitan.
• Assist with booking service calls, dispatching technicians, and handling customer inquiries as needed.
• Manage customer work‑order portals, including Corrigo, and ensure work orders are updated and completed.
• Communicate with technicians, field managers, and customers to resolve scheduling and service issues.
• Handle customer escalations and provide support for after‑hours service needs.
• Coordinate and oversee the after‑hours on‑call rotation.
• Monitor team performance and provide updates to the Director of Administrative Operations.

Requirements

• High school diploma or equivalent required.
• Minimum of 3 years of service coordination or dispatch experience.
• At least 1 year of supervisory or team leadership experience.
• Strong knowledge of Service Titan, including scheduling, dispatching, and job management.
• Working knowledge of commercial HVAC, plumbing, pumps, stormwater, or wastewater service operations.
• Experience managing customer inquiries and resolving service‑related issues.
• Strong organizational, communication, and multitasking skills.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Experience with Corrigo or other customer work‑order portals preferred.
• Must be available for after‑hours support and an on‑call rotation.

Benefits & Culture

• Medical benefits starting the first of the month, plus company‑paid life insurance and long‑term disability.
• Company contributions to 401(k) and HSA.
• Company‑paid Employee Assistance Program (EAP) and mental health coverage.
• Company‑paid Basic Life Insurance Policy.
• Paid time off (PTO) available from day one.
• Empowered environment: we trust you to own your work.
• Opportunity to pursue trade school and ongoing professional development.
• Safety Incentive bonus.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.