Service Coordination Lead

Magnolia Companies; United States; On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401(k) contributions

HSA

EAP & mental health coverage

Basic Life Insurance

PTO from day one

Safety incentive bonus

Development opportunities

Job summary

Magnolia Companies is seeking an experienced Service Coordination Lead to oversee our commercial service coordination team. This role manages daily scheduling, dispatching, customer communication, and service operations across multiple departments, with a hands-on approach.

The ideal candidate brings at least 3 years in service coordination, 1 year of supervision, strong knowledge of Service Titan and Corrigo, and the ability to lead a fast-paced team while ensuring high-quality service delivery.

Qualifications

• Minimum of 3 years of service coordination or dispatch experience.
• At least 1 year of supervisory or team leadership experience.
• Strong knowledge of Service Titan, including scheduling, dispatching, and job management.
• Experience managing customer inquiries and resolving service-related issues.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience with Corrigo or other customer work-order portals.

Responsibilities

• Supervise, lead, and support the service coordination team, including workload assignment and daily priorities.
• Train, coach, and evaluate team members, including performance reviews and onboarding.
• Oversee daily scheduling and dispatching of commercial HVAC, plumbing, pumps, stormwater, and wastewater service calls.
• Ensure service requests are scheduled, assigned, completed, and documented.
• Monitor open service jobs, technician follow-ups, and job closeouts in ServiceTitan.
• Assist with booking service calls, dispatching technicians, and handling customer inquiries as needed.
• Manage customer work-order portals, including Corrigo, and keep work orders updated.
• Communicate with technicians, field managers, and customers to resolve scheduling and service issues.
• Handle customer escalations and provide support for after-hours service needs.
• Coordinate and oversee the after-hours on-call rotation.
• Monitor team performance and provide updates to the Director of Administrative Operations.

Skills

Service coordination

Team leadership

Customer service

Organizational skills

Multitasking

Communication

Education

High school diploma or equivalent

Tools

ServiceTitan

Corrigo

Job description

For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, delivering reliable solutions for both residential and commercial customers across heating and cooling (HVAC), plumbing, wastewater management, and underground site utility work.

We believe the best service starts with the best people, so we hire the best and invest in their success.

Magnolia Companies is seeking an experienced Service Coordination Lead to oversee our commercial service coordination team. This position will manage daily scheduling, dispatching, customer communication, and service operations across multiple departments. The ideal candidate has strong commercial service experience, leadership skills, and the ability to manage a team while remaining hands‑on with daily operations.

Responsibilities

• Supervise, lead, and support the service coordination team, including assigning workloads and managing daily priorities.
• Train, coach, and evaluate team members, including conducting performance reviews and assisting with hiring and onboarding.
• Oversee daily scheduling and dispatching of commercial HVAC, plumbing, pumps, stormwater, and wastewater service calls.
• Ensure service requests are scheduled, assigned, completed, and properly documented.
• Monitor open service jobs, technician follow‑ups, and job closeouts in ServiceTitan.
• Assist with booking service calls, dispatching technicians, and handling customer inquiries as needed.
• Manage customer work‑order portals, including Corrigo, and ensure work orders are updated and completed.
• Communicate with technicians, field managers, and customers to resolve scheduling and service issues.
• Handle customer escalations and provide support for after‑hours service needs.
• Coordinate and oversee the after‑hours on‑call rotation.
• Monitor team performance and provide updates to the Director of Administrative Operations.

Requirements

• High school diploma or equivalent required.
• Minimum of 3 years of service coordination or dispatch experience.
• At least 1 year of supervisory or team leadership experience.
• Strong knowledge of Service Titan, including scheduling, dispatching, and job management.
• Working knowledge of commercial HVAC, plumbing, pumps, stormwater, or wastewater service operations.
• Experience managing customer inquiries and resolving service‑related issues.
• Strong organizational, communication, and multitasking skills.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Experience with Corrigo or other customer work‑order portals preferred.
• Must be available for after‑hours support and an on‑call rotation.

Benefits & Culture

• Medical benefits starting the first of the month, plus company‑paid life insurance and long‑term disability.
• Company contributions to 401(k) and HSA.
• Company‑paid Employee Assistance Program (EAP) and mental health coverage.
• Company‑paid Basic Life Insurance Policy.
• Paid time off (PTO) available from day one.
• Empowered environment: we trust you to own your work.
• Opportunity to pursue trade school and ongoing professional development.
• Safety Incentive bonus.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.

Salary Description

$68,000–$85,000 Annually, based on experience