Service Coordination Assistant IV - Essential Support

North Star Child Care; Iowa City, Northern (IA, KY); Hybrid; USD 19,000 - 23,000; Full time

Job summary

North Star Child Care is seeking a Service Coordinator Assistant IV in Iowa City, IA, to support service coordinators and staff. The role emphasizes file management, coordination of reports, and ensuring compliance with state requirements.

The position involves some travel to locations and potential weekend check-ins. The ideal candidate has an Associate degree with relevant experience or a high school diploma with several years of related work.

Qualifications

• Must read, write, and communicate effectively with members and staff.
• Complete work in a timely manner with attention to detail.
• Be patient when working with adults with disabilities.
• Driving record acceptable to drive agency vehicles; insurance to transport members preferred.
• Caring, supportive attitude; proficient with Word, Excel and Publisher.

Responsibilities

• Create and maintain member files including face sheets, social histories, assessments, and other reports.
• Ensure goal work and supports are provided in accordance to individual service planning by completing tasks such as quarterly reports.
• Compile and disseminate information and reports as needed to the Service Coordinators, Direct Care Staff, and others.
• Contact and meet with Direct Care staff to ensure progress notes meet state regulations.
• Assist with members’ finances and complete spend downs and holiday shopping as needed.
• Transport members as needed, coordinating transportation with Johnson County SEATS and taxi service.
• Assist with ensuring members’ homes are well maintained.
• Attend members, staff, and other meetings as requested.
• Assist with Direct Care staff training as needed.
• Direct phone calls, transfer voicemail messages, and greet walk-ins when needed.
• Visit locations and assist with Saturday check-ins as needed.
• Be on time and work scheduled days.
• Provide assistance to other departments as needed.
• Ensure the highest quality of services for all members.
• Participate in the on-call rotation for Service Coordinators.

Skills

Reading & writing ability

Effective communication

Microsoft Word

Microsoft Excel

Publisher

Education

Associate degree + 1 year experience

High school diploma + 3 years experience

3 years combined education/experience

Job description

North Star Child Care is seeking a Service Coordinator Assistant IV in Iowa City, IA, to support service coordinators and staff. The role emphasizes file management, coordination of reports, and ensuring compliance with state requirements.

The position involves some travel to locations and potential weekend check-ins. The ideal candidate has an Associate degree with relevant experience or a high school diploma with several years of related work.