Service Contract Sales Administrator

LivaNova; Colorado; Presencial; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Retirement & Savings Plan (401K)

Employee Stock Purchase Plan

Training & Education Assistance

Bonus Referral Program

Service Awards

Employee Recognition Program

Flexible Work Schedules

Descripción de la vacante

LivaNova in Colorado is seeking a service agreements specialist to draft proposals, negotiate terms and finalize contracts under limited supervision. The role is customer-facing and may involve complex issues requiring judgment, analysis, and initiative.

You'll monitor contract lifecycles, prepare renewal agreements, respond to requests from customers and internal teams, and help drive service revenue while ensuring accuracy in the business system.

Formación

• Bachelor's degree in business or related field required.
• Two years of relevant experience (six+ years if no degree) preferred.
• Experience with contract administration and inside sales or customer service.

Responsabilidades

• Draft service agreement proposals and negotiate terms with customers.
• Renew contracts and prepare related documents.
• Respond to requests from customers, field reps and account teams.
• Maintain contract records and ensure correct billing in the system.
• Support order processing and cross‑functional inquiries.

Conocimientos

Contract administration

Attention to detail

Excel

Mathematics

Written & oral communication

Interpersonal skills

Independent work

SAP experience

Educación

Bachelor's degree in business or related field

Herramientas

SAP

Descripción del empleo

$60,000-$75,000 + discretionary annual bonus. Pay ranges may vary by location.

401(k)

Oct 14, 2026

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow-because at LivaNova, we don't just treat conditions - we aspire to alter the course of lives.

POSITION SUMMARY

Under limited supervision, provides service agreement support by drafting proposals, negotiating, and finalizing contracts and preparing other documents as necessary. This skilled position is customer-facing, and issues faced may be complex in nature where considerable judgment, analysis and initiative are required in resolving problems and making recommendations.

ESSENTIAL FUNCTIONS

• Proactively monitor reports to prepare and send accurate equipment service agreement proposals directly to customers.
• Monitor existing contract lifecycles and prepare renewal service agreements timely.
• Responds to customer, Technical Service Representatives and Account Executives requests for service agreement proposals and other supporting documents.
• Has routine and ongoing contact with customers, Technical Service Representatives and Account Executives, including following up on outstanding proposals to finalize the service agreements timely and increase service revenue.
• Work with team to achieve service contract sales revenue targets.
• Reviews with customer any agreement language revisions requested and accepts or rejects those changes with comments. This may be done independently by following department language change guidelines, or by working with the department manager and/or legal.
• Professionally responds to a high volume of calls and emails from internal and external customers.
• Ensures contract review is done for all service agreement purchases orders. Send finalized service agreements with purchase order acknowledgment emails.
• Confirms all future billings are established correctly in the business system.
• Sets up and maintains all service contract records in the business systems.
• Develops and maintains detailed knowledge of company products to effectively respond to customer's service agreement requests.
• Work with Customer Service, Credit and other Departments as needed to support order processing and other inquiries.
• Other projects as assigned.

QUALIFICATIONS

Education

• Bachelor's degree in business or other related field.

Experience

• Two years relevant experience or, in lieu of a degree, six or more years relevant experience
• Contract administration experience preferred
• Inside Sales and/or Customer Service experience

Knowledge, Skills, and Abilities

• Proficient in contract administration, including having or obtaining an understanding of contract law and terminology.
• Demonstrated ability for attention to detail.
• Intermediate to Advanced Excel skills.
• Demonstrated skill and proficiency with mathematics, basic statistics, and deductive reasoning.
• Written and oral communication skills.
• Excellent interpersonal skills and the ability to work effectively and comfortably with all levels within the business organization as well as with partners and customers.
• Ability to work independently plus demonstrate skilled team-oriented behavior.
• Willingness to take ownership and accept responsibility for actions and decisions.
• Skilled in various computer programs, SAP experience preferred.
• Ability to solve complex problems and outline solutions clearly.
• Big picture focus relative to contract issues.
• Ability to perform effectively under pressure.
• Sit 80% Stand/Walk 20%.
• Repetitive use on computer.
• Memorization.

Pay Transparency

A reasonable estimate of the annual base salary for this position is $60,000-$75,000 + discretionary annual bonus. Pay ranges may vary by location.

Employee benefits

• Personal and Vacation Time
• Retirement & Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.