Service Consultant

Bergstrom Auto; Neenah (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Paid time off

Paid holidays

Employee discounts

Job summary

Bergstrom Neenah Ford Lincoln in Neenah, WI is seeking a Service Consultant to greet guests, coordinate service, and communicate status. You will also upsell services to enhance vehicle performance and ensure guest satisfaction.

Schedule is Monday–Friday with 7:00 am to 6:00 pm hours, and the earning potential exceeds $70,000 per year through base pay plus monthly bonuses. The ideal candidate has automotive service consulting experience, strong customer service skills, and proficiency with

Qualifications

• Previous experience in automotive service consulting or a related field.
• Strong understanding of automotive services, repairs, and maintenance.
• Excellent communication and interpersonal skills.
• Detail-oriented with ability to manage multiple tasks.

Responsibilities

• Greet guests and assist with service needs, providing clear information.
• Schedule and manage service appointments for timely delivery.
• Keep guests informed about service status and repairs.
• Recommend additional services and products to enhance experience.
• Maintain detailed records of interactions and vehicle history.
• Collaborate with technicians and parts staff to ensure guest satisfaction.

Skills

Guest Service

Organizational Skills

Technical Skills

Communication

Education

High school diploma or equivalent

Tools

Service management software

Job description

Job DetailsJob Location: Neenah Ford Lincoln - Neenah, WI 54956Position Type: Full Time

Service Consultant

Bergstrom Neenah Ford Lincoln

At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

Key Responsibilities

• Guest Interaction: Greet guests warmly and assist with their service needs, providing clear and accurate information.
• Service Coordination: Schedule and manage service appointments, ensuring timely and efficient service delivery.
• Communication: Keep guests informed about the status of their vehicle service, including any additional repairs needed.
• Sales: Recommend additional services and products that enhance the guest’s experience and vehicle performance.
• Problem Solving: Address and resolve guest concerns or issues in a professional and timely manner.
• Documentation: Maintain detailed records of guest interactions, vehicle service history, and any special requests.
• Team Collaboration: Work closely with technicians, parts consultants, and other team members to ensure guest satisfaction.

Schedule: Monday - Friday variable hours between 7:00 am to 6:00 pm

Pay: Estimated earning potential exceeding $70,000/year! Our Service Consultants earn a monthly base salary plus a monthly performance bonus.

Qualifications

• Experience: Previous experience in automotive service consulting or a related field is preferred.
• Knowledge: Strong understanding of automotive services, repairs, and maintenance. Familiarity with various makes and models.
• Guest Service Skills: Excellent communication and interpersonal skills. Ability to build rapport with guests and provide a high level of service.
• Organizational Skills: Strong attention to detail and the ability to manage multiple tasks simultaneously.
• Technical Skills: Proficiency with service management software and other relevant computer systems.
• Education: High school diploma or equivalent required. Additional certification in automotive technology or service management is a plus.

Our Commitment to You

At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Support:
  • Wellness Program
  • Free Team Member Clinic
  • Access to a Free Health Coach
  • Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advancement

At Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team!

Join Wisconsin’s Largest and Most Award-Winning Automotive Group!

Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin’s largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day.

Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We’ve also earned accolades such as Glassdoor’s “Best Places to Work” award and honors from the Better Business Bureau and Time Magazine.

At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin.

Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!