Service consultant

Audi USA; Matthews (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Audi Charlotte is seeking a friendly, customer-focused Service Consultant to be the first point of contact in our service drive. You will help ensure a premium experience by minimizing wait times and addressing concerns right the first time.

Knowledge of vehicle operation and maintenance, plus strong communication with customers and technicians, will help keep service visits smooth and customer satisfaction high.

Job description

Audi Audi Charlotte is looking for friendly, customer focused Audi Service Consultant.

The Audi Service Consultant is the first customer contact point and plays a key role in ensuring each customer receives a premium experience. The preferred applicant realizes our customers’ time is valuable, and strives to ensure all service visits run smoothly and that all customer concerns are addressed right the first time.

The Audi Service Consultant is well-versed in product knowledge including vehicle operation and maintenance needs, technician scheduling and customer contact and support.

From greeting vehicle owners on the drive line to explaining the repair process, our Service Consultants are true professionals who enjoy delivering a premium Audi experience to every customer.