Sales Concierge

Fields Motorcars; Asheville (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Training

Employee vehicle purchase plans

Paid Time Off

Job summary

Fields Motorcars in Asheville is looking for energetic team members dedicated to premium customer service. You will manage customer relationships, coordinate appointments, and maintain communication notes in our CRM system.

The ideal candidate has strong organizational skills and a customer-first attitude. We provide comprehensive medical benefits, a 401(k) plan, and opportunities for career growth in a supportive team environment.

Join us to build lasting relationships with customers in our family-owned business!

Qualifications

• Strong organizational and communication skills required.
• Professional appearance and customer-first attitude essential.
• Self-motivated with strong attention to detail necessary.

Responsibilities

• Complete daily assigned tasks consistently and efficiently.
• Monitor customer responses in email messaging daily.
• Maintain detailed and accurate customer notes in CRM.
• Manage missed appointments through follow-up efforts.

Skills

Organizational skills

Communication skills

Customer-first attitude

Multitasking ability

Attention to detail

Tools

CRM (Elead preferred)

Job description

Fields Jaguar Land Rover of Asheville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

Responsibilities

• Complete daily assigned tasks consistently and efficiently
• Monitor customer responses in Elead email messaging daily
• Maintain detailed and accurate customer notes in CRM
• Ensure all communication and follow-up activity is properly documented
• Managers should always be able to understand the status of a customer relationship through your notes

Dashboard & Appointment Management

• Review dashboard daily for recent activity and opportunities
• Monitor showroom visits, phone ups, internet leads, and appointments
• Prepare for scheduled appointments by ensuring the vehicle is ready; “hold” tag is placed in vehicle
• Manage missed appointments through timely follow-up and rescheduling efforts
• Properly check customers “In Showroom” upon arrival to maintain accurate tracking
• Utilize service appointments as opportunities to connect with existing clients

Data Mining & Customer Outreach

• Review Top 10 Propensity to Buy reports regularly
• Proactively engage with potential repeat and upgrade clients
• Support customer retention and future sales opportunities

Qualifications

• Strong organizational and communication skills
• Professional appearance and customer-first attitude
• Ability to multitask and work efficiently in a team environment
• CRM experience preferred (Elead experience is a plus)
• Self-motivated with strong attention to detail
• Automotive experience preferred but not required

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health & Wellness and Sundays off.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.