Service Clerk

Sloan Implement; Montfort (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Sloan Implement is seeking a dedicated Service Clerk to assist the service manager and support various duties within the service department. This full-time role involves customer service, payroll management, and accounting tasks, requiring strong multitasking abilities and attention to detail. The position offers competitive hourly pay and a range of benefits, making it a great opportunity for motivated individuals.

Benefits

Paid Holidays & Vacation Time

Health, Vision, & Dental Insurance

Life Insurance

401K Plan with Company Match

Routine Performance & Pay Reviews

Flexible Spending Account (FSA)

Safety Equipment Allowance

Company Provided Uniforms

Qualifications

• Basic knowledge of accounting practices preferred.
• Excellent oral and written communication skills required.
• Ability to work in a team and independently.

Responsibilities

• Assist service manager with various tasks and customer inquiries.
• Keep track of payroll hours and process customer payments.
• Oversee scheduling and maintain service department records.

Skills

Communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent experience

Tools

Microsoft Office

Job description

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Purpose

Service Clerk assist the service manager and service department through various tasks and duties. They also have other responsibilities that support the entire store, such as payroll, accounting duties, and fielding customer inquiries. Service Clerks should have a strong ability to multitask and have a high attention to detail.

Position Specifics

Reports To: Service Manager

Supervises: None

FLSA Code: Non-Exempt

Purpose

Service Clerk assist the service manager and service department through various tasks and duties. They also have other responsibilities that support the entire store, such as payroll, accounting duties, and fielding customer inquiries. Service Clerks should have a strong ability to multitask and have a high attention to detail.

Responsibilities

• Answer customer phone calls and provide assistance or direct call to the proper department
• Keep track of payroll hours, vacation pay, and holiday pay for employees
• Process customer payments, update customer account information, balance transactions, and other accounting duties as assigned
• Oversee the Lawn & Garden scheduling (including pick up/delivery and work orders for technicians)
• Open work orders and add segments as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• May process warranty claims and/or product improvement claims including the computation of charges, submission, and follow-up
• Fields internal and external customer inquiries to the service department
• Pull parts for service technicians and help the parts department as needed
• May prepare service technician efficiency reports
• Maintain service department filing and records
• Maintain store supplies and place replacement orders as needed
• Other duties as assigned
  
  

Job Requirements

• Basic knowledge of accounting practices is preferred
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience
• Ability to use desktop applications such as Microsoft Office, internet functions, and dealer business system
• Excellent oral and written communication skills
• Ability to multitask and have a high attention to detail
• Ability to work in a team and independently
• Must have a good driving record and a valid driver’s license
• Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment
  
  

Full-Time Benefit Packages

• Paid Holidays & Vacation Time
• Heath, Vision, & Dental Insurance
• Life Insurance
• 401K Plan with Company Match
• Routine Performance & Pay Reviews
• Flexible Spending Account (FSA)
• Safety Equipment Allowance
• Company Provided Uniforms
  
  

All benefits subject to change.

Pay Information

The hourly pay range for this position is $17 to $22. This reflects a reasonable estimate of the targeted base hourly wage for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made.

Monday - Friday: 7am-4pm

Saturday: 7-12pm (rotation)

NOTE: In-Season (Spring and Fall) will result in working extended hours based on store needs

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

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