Service Center Warehouse Inbound Manager - New Operation Site

Grayba; Brandywine (MD); On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401(k) Savings Plan with company match

Paid Vacation & Sick Days

Profit Sharing Plans

Job summary

Graybar is launching a nearly 400,000-square-foot, state-of-the-art distribution center in Brandywine, MD, and seeks a Service Center Inbound Manager to lead the receiving, inbound planning, and warehouse operations for the DC area.

You will hire, train, and coach staff; optimize processes, safety, and accuracy; and partner with cross-functional teams to meet service goals while maintaining security and compliance in a fast-paced environment.

Qualifications

• Minimum one year of supervisory, logistics, and material handling experience.
• Four-year degree preferred.
• Strong leadership skills and ability to supervise staff and achieve results.
• Strong oral and written communication skills.
• Ability to perform physical requirements to receive, pick, pack, ship, and move materials.
• Ability to operate and maintain all automated warehouse systems.

Responsibilities

• Lead and manage the receiving team to ensure safe, timely unloading of inbound freight.
• Oversee daily inbound schedules, labor planning, and dock door utilization.
• Ensure freight is checked in, verified, and inspected for damage.
• Enforce standard receiving and unloading processes to minimize dwell time.
• Maintain inventory data in the WMS and resolve discrepancies.
• Monitor inbound KPIs such as unload time and accuracy.
• Coordinate with Inventory, Quality, and Operations to resolve issues.
• Manage workforce activities including hiring, training, mentoring, and succession planning.
• Train team on business systems to improve accuracy and efficiency.
• Oversee shipping and receiving activities and ensure service goals are met.
• Conduct safety checks and ensure secure, compliant operations.

Skills

Leadership

Supervisory experience

Communication skills

Warehouse systems

Forklift operation

Education

Bachelors degree preferred

Tools

Forklifts

Pallet jacks

Push carts

Job description

Become part of the excitement. As the Service Center Inbound Manager you will manage assigned service center operations including staff, process management, security procedures, and all customer service functions out of our new warehouse in Brandywine, MD for the DC area.

Build It. Lead It. Own It. We are launching a nearly 400,000-square-foot, state-of-the-art distribution center and looking for a results-driven Service Center Warehouse Inbound Manager to lead this exciting new operation in Brandywine, MD. This is not a plug-and-play role. It's a rare opportunity to build an operation—and a team—from the ground up, shaping performance, culture, and long-term success from day one. As a leader in an employee-owned Fortune 500 company, you won't just manage a facility—you’ll help create something lasting while sharing directly in the company’s success.

Work Shift and Hours

Monday - Friday, 7:00am - 4:00pm or depending on business needs.

Compensation Details

The expected base salary for this position is $82,000 annually, more depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.

Day-to-Day Responsibilities

• Day-to-Day Lead and manage the receiving team to ensure safe, timely, and efficient unloading of inbound freight.
• Oversee daily inbound schedules, labor planning, and dock door utilization to maintain strong flow and productivity.
• Ensure all freight is accurately checked in, verified against documentation, and inspected for damage upon receipt.
• Enforce standard receiving and unloading processes to minimize dwell time and prevent congestion.
• Maintain accurate inventory data in the WMS through proper receiving, system transactions, and discrepancy resolution.
• Monitor inbound KPIs such as unload time, receiving accuracy, damage rate, and inventory integrity.
• Partner with Inventory, Quality, and Operations teams to resolve shortages, overages, and receiving errors.
• Provide support and coordination for inbound damage claims related to inventory or freight partners.
• Conduct floor audits to ensure proper pallet builds, labeling, storage practices, and equipment use.
• Coach supervisors and associates on safe handling, accuracy, and efficiency expectations.
• Identify and implement process improvements to reduce damage, improve speed, and increase accuracy.
• Communicate inbound risks or delays early to protect downstream operations and customer commitments.
• Manage all aspects of workforce management including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.
• Train team on all aspects of applicable business systems, including the use of the system features to improve accuracy and efficiency of all assigned processes.
• Manage activities of employees engaged in loading/unloading, selecting, packing, shipping, receiving, and transporting of merchandise; maximize warehouse efficiency by recommending workstation changes and other work improvements as dictated by material stocking requirements.
• May also be required to assist in these activities as needed.
• Manage incoming and outgoing shipment activity; oversee efficient, accurate, and timely customer service to ensure service goals are attained.
• Maintain security of merchandise and equipment, and ensure safe working conditions; perform/supervise the annual physical inventory and daily cycle counts.
• Determine routing of orders, and inspect loading operations to ensure compliance with shipping specifications, security, and direct movement of shipments from shipping and receiving dock to storage and work area.
• Compile records of shipping and receiving activities, post weight and shipping charges, and prepare bills of lading.
• Prepare various reports, including security, safety, inventory, trucking expense, and equipment maintenance.
• Expedite special projects and emergency deliveries.
• Participate in or assume leadership role on the Zone/Service Center Steering Committee.

What you bring to the table

• Minimum one year of experience: Extensive supervisory, logistics, and material handling experience required
• Four-year degree preferred
• Strong leadership skills and ability to effectively supervise staff and achieve results through others
• Strong oral and written communication skills
• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.
• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions.
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions.
• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required.
• Ability to operate and maintain all automated warehouse systems

The Value of Graybar

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world.

Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar.

We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.