Service Center Team Leader (Asst Branch Manager)

Prewett Pest Control; Auburn (AL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Company car provided

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

PTO

Life Insurance

Career Growth Opportunities

Job summary

Prewett Pest Control is seeking a Service Center Team Leader to oversee day-to-day operations for the East Alabama and West Georgia markets. You will supervise Service Professionals, drive service quality, and maintain strong customer relationships.

Founded in 2020, Prewett Pest Control serves 5,500+ customers and aims for rapid growth. The role offers a generous compensation package, company car, and comprehensive health, retirement, and growth opportunities.

Qualifications

• Strong leadership skills to guide and motivate a team.
• Excellent verbal and written communication.
• Proficient with desktop and app databases.
• Detail-oriented with emphasis on quality and service.
• Effective problem-solving abilities.

Responsibilities

• Train, coach, and supervise Service Professionals.
• Assist with scheduling routes and daily tasks.
• Ensure PPE and policy compliance.
• Maintain equipment and vehicle readiness.
• Monitor service quality via audits and feedback.
• Manage client relationships and respond to inquiries.
• Prepare reports on service performance.
• Ensure regulatory compliance.

Skills

Leadership

Communication

Tech knowledge

Attention to detail

Problem-solving

Job description

Job Description

Prewett Pest Control is seeking aService Center Team Leader for our East AL and West Georgia markets. The Service Center Team Leader will assist the Service Center Leader in overseeing day-to-day operations of our Service department. This role involves managing Service Professionals, ensuring high-quality service delivery, and maintaining strong customer relationships.

Prewett Pest Control, founded in 2020 by Rusty Prewett, has rapidly grown to serve 5,500+ customers within just four years—with a goal to serve 40,000 by 2030. At Prewett, we are leveraging modern technology to deliver residential and commercial services that are Modern, Convenient, and Effective. As one of the fastest-growing pest control companies in the Southeast, Prewett Pest currently operates in Auburn, Fairhope, Tuscaloosa, and Huntsville, with strategic expansion plans underway across the southeast.

Our Core Focus: We strive to create value with every customer, team member, and partner interaction.

Our Core Values: Passion, Excellence, Adaptable, Creativation, Ownership (PEACO)

Careers website:www.prewettpestcareers.com

Company website:www.prewettpestcontrol.com

Compensation & Perks:

• Compensation Package Range: $55K-$70K (based on experience)
• Monthly Bonuses based on KPI's
• Annual Bonus based on annual results
• Awards/Recognition/Trips
• Company car provided
• Blue Cross/Blue Shield Health Insurance, Dental & Vision Insurance
• Retirement plan + 4% employer matching

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Life Insurance
• Career Growth Opportunities
• Disability Insurance

Responsibilities

• Train, coach, and supervise Service Professionals.
• Assist with scheduling routes, assigning daily tasks, and service appointments.
• Ensure Service Professionals follow uniform policy and general appearance guidelines.
• Ensure all proper PPE is utilized during services based on label requirements.
• Oversee equipment maintenance and repair, ensuring all are in working order.
• Ensure all services are delivered in accordance with company standards and regulatory/ label requirements.
• Ensure implementation of standard operating procedures for pest control treatments.
• Monitor service quality through field audits and customer feedback.
• Address customer inquiries and complaints promptly and professionally.
• Develop and maintain strong relationships with key clients.
• Manage inventory count of pest control products and equipment.
• Oversee fleet maintenance and ensure vehicles are in good working condition and timely coordination of repairs.
• Ensure monthly vehicle inspections are completed and items needing attention get resolved.
• Monitor vehicle cleanliness both inside and outside of trucks and ensure Service Pros are maintaining company standards.
• Ensure compliance with local, state, and federal regulations related to pest control.
• Prepare and present regular reports on service department performance.
• Analyze service data to identify trends and areas for improvement.
• Other tasks assigned to you by Service Center Leader.

Requirements

• Strong leadership skills with the ability to guide and motivate team.
• Effective communication skills, both verbal and written.
• Strong technical knowledge using both desktop and app databases.
• Attention to detail with a focus on quality and customer service.
• Effective problem-solving skills, with ability to work through complicated situations.

What Makes You Stand Out:

• Previous leadership experience within the Pest Control Industy.