Service Center Systems Administrator II - Columbia, SC

MSCCN; Columbia (SC); On-site; USD 64,000 - 108,000; Full time

Job summary

MSCCN in Columbia, SC is seeking a Network/Systems Administrator to deliver 24/7 Tier 2 helpdesk support for EOUSA/USAO IT systems. The role is on-site at the TechOne Service Center in Columbia, SC, with potential night, day, and weekend shifts.

Preferred candidates hold a Secret or Top Secret clearance. The position requires strong AD/SCCM and SolarWinds experience, plus extensive knowledge of enterprise tools and security patch management.

Qualifications

• 6 years IT customer support experience in a Windows Active Directory environment.
• 6 years IT operations experience including AD, network, servers, and hardware.
• Minimum 2 years IT customer support experience.
• Proficiency with SCCM deployments.
• Experience with enterprise management tools (e.g., SolarWinds, SCCM, Splunk).

Responsibilities

• Provide 24/7 remote or on-site Tier 2 technical helpdesk support.
• Monitor and manage critical IT infrastructure in a NOC environment.
• Install system patches, backups, and perform upgrades per policy.

Skills

IT operations

Multitasking

Problem solving

Effective communication

Education

MTA IT Infrastructure certification

Tools

Windows Active Directory

SCCM (MECM)

SolarWinds

CommVault

vCenter

NICE Vision Control Net

SCCM

SCSM

Splunk

Cisco PRIME

Dell OpenManage Essentials

SharePoint

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Clearance Level - Must Be Able to Obtain
Secret
U.S. Person Required
Yes
Travel Percentage
0%
Clearance Level - Must Currently Possess
None
U.S. Citizenship Required
Yes
Is Relocation Available
No
Job Description

Job Description

We have a new, excellent opportunity for an Network/Systems Administrator to fulfill a role in our TechOne Service Center providing 24/7 Tier 2 Technical Helpdesk and operational support for the Executive Office of the U.S. Attorneys. The primary scope of duties include:

• Provide 24/7 remote, over-the-phone administration, support, and technical assistant to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices.
• Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment.

We are looking for qualified individuals who are willing to work nights, days, and/or weekends/holidays on-site within our TechOne Service Center in Columbia, SC. This position is not a remote or hybrid position; however it is a wonderful growth opportunity for someone who also craves working alongside some of our best and brightest network technology professionals.

SECURITY CLEARANCE: Due to the nature of this customer, the position will require either already possessing a government security clearance or the ability to obtain one.

Additional Qualifications/Responsibilities

Required Education, Experience, & Skills

• 6 years IT customer support experience in a Windows Active Directory environment of a similar size and scope to the EOUSA requirement; (OR)
• 6 years of experience in a Computer, Windows Active Directory, network, IT operations, and IT hardware support in an IT environment; (AND)
• Minimum 2 years IT customer support experience.
• Microsoft Technology Associate (MTA) IT Infrastructure certification
• Solid working knowledge of SolarWinds application, networks, servers, and other desktop applications.
• Ability to multitask while monitoring and working through issues on both phone calls and emails.
• Ability and knowledge to perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, backup job modification, backup job verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts.
• Knowledge and experience supporting steady-state, enterprise-wide SCCM deployments.
• Knowledge and experience monitoring, supporting and utilizing enterprise management applications and tools such as, but not limited to HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios monitoring, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, customized SharePoint sites.
• Knowledge, expertise, and technical proficiencies providing steady-state support for an enterprise-wide Microsoft Active Directory infrastructure. Thorough understanding of enterprise-level server software including the latest Microsoft Server technologies to include associated hardware and software.
• Ability to manage and perform enterprise-wide upgrades and changes systematically and regularly.
• Ability to monitor systems for potential problems and resolve issues promptly. Ability to monitor systems and activities to ensure compliance with enterprise-wide standards. Ability to manage AD/DC components, such as DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, accounts/passwords, create accounts, disable accounts, delete accounts, add DC Groups, and perform system backup/recovery operations.
• Ability and knowledge to perform secondary administration providing steady-state monitoring of systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, etc. This assistance could also include installations/upgrades, OS configurations, problem resolution, and system administration or recovery with the direct guidance of the remote staff.
• Knowledge and experience in supporting steady-state systems Backup, Restore, and Recovery procedures.

Knowledge and experience with the following:

• Userlock
• Airwatch Cloud
• CommVault
• CloudStorage (Panzura & CTERA)
• SCCM (MECM)
• Quarantine
• VDI / VMWare Horizon
• Solarwinds
• VRTX
• BigFix
• Trellix
• Cisco AnyConnect
• Exchange Admin Center
• ProofPoint
• Printer Configuration
• Aruba Airwave
• Aruba Clearpass
• SPDR
• Splunk
• vSphere
• Networking / Switch Commands

Preferred Education, Experience, & Skills

A current / active Secret or Top Secret clearance is desired.

Pay Information

Full-Time Salary Range: $63662 - $108225

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.