Service Center Support PT

FedEx Freight; Des Plaines (IL); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Health, vision and dental insurance

401(k) retirement savings plan

Paid time off & holidays

Employee assistance program

Job summary

FedEx Freight in Des Plaines, IL is seeking a detail-oriented administrative associate to support daily freight operations. You will handle customer inquiries, prepare and verify documentation, and assist with scheduling, billing, and reporting.

The role emphasizes data entry, accuracy, and cross-functional communication with sales, operations, and service centers to ensure customer needs are met.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Typing/data entry skills.
• PC experience with the ability to learn required computer systems/programs.

Responsibilities

• Perform administrative/clerical functions (files, mail, data entry).
• Verify and complete required documentation and reports.
• Provide information to customers, determine pick-up/delivery needs, sell services.
• Enter freight shipment information, status shipments, generate freight bills.
• Administer freight pick-up process.
• Assist customers via phone, e-mail and/or fax with inquiries (tracking, quotes, billing).
• Make freight delivery appointments.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and other departments to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance.

Skills

Customer service

Phone/interpersonal skills

Data entry

Time management

Multitasking

Written/Verbal communication

Attention to detail

Independence

Team collaboration

Confidential information handling

Education

High school diploma or GED

Job description

Starting Rate of Pay: $ 20.69 per hour
Shift Time: 1630-2230

POSITION OVERVIEW

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
• Administer freight pick-up process, as required
• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Make freight delivery appointments, as required
• Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
• Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
• Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

WORKING CONDITIONS

Office/dock environment

Fast-paced; deadline oriented

Hours may vary due to operational needs

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail].

Pay:

Hourly: $20.69 - $24.21

Compensation listed reflects the pay range or pay rate reasonably expected for this position. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location, performance, schedule, and work assignment.

Eligible employees offered health, vision, and dental insurance, employee assistance program, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, employee discounts, vacation (FT only), paid holidays (FT only).