Service Center Support PT

FedEx Freight, Inc.; Buffalo (NY); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Vacation (FT)

Paid holidays (FT)

Job summary

FedEx Freight, Inc. in Buffalo, NY is seeking an administrative/customer service associate to support daily operations at the service center. You will handle documentation, data entry, and inquiries, coordinating with sales and operations to meet customer needs.

The role requires a high school diploma, strong phone skills, and ability to work in a fast-paced environment. Eligible candidates should have office experience and be comfortable using standard office equipment.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong written and verbal communication skills.
• Ability to use general office equipment (fax, copier, scanner).
• Typing/data entry skills and basic math ability.

Responsibilities

• Perform administrative/clerical functions such as filing, data entry, answering phones, and mail distribution.
• Verify and complete required documentation and reports.
• Provide accurate information to customers, assess pickup/delivery needs, and process orders.
• Enter shipment information and generate freight bills or corrections.
• Assist customers via phone, email, and fax with inquiries including tracking and quotes.
• Schedule freight delivery appointments and assist with driver coordination.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with sales, operations, and other centers to meet customer needs.
• Reconcile cash and checks, prepare deposits, and COD remittance as needed.
• Comply with laws, regulations, and company policies.

Skills

Strong phone skills

Interpersonal skills

Two years general office experience

One year customer service experience

Typing / data entry

PC experience with required computer

Time management / multitasking

Confidential information handling

Education

High school diploma or GED

Tools

Office equipment usage

Job description

Starting Rate of Pay: $19.23/ hour
Shift Time: 1700 - 2130

POSITION OVERVIEW

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
• Verify and complete required documentation and reports
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
• Administer freight pick-up process, as required
• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Make freight delivery appointments, as required
• Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
• Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
• Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend the various FedEx service products to assist in determining customers' needs
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with the ability to learn required computer systems/programs
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and complete required training
• Ability to work independently and/or as a team member
• Ability to work in a fast-paced team environment

WORKING CONDITIONS

Office/dock environment

Fast-paced; deadline oriented

Hours may vary due to operational needs

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail].

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Pay:

Hourly: $19.23 - $22.51

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Eligible employees offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, vacation (FT only), paid holidays (FT only).