Service Center Supervisor

Eurofins Environment Testing (USA); Elmhurst (IL); On-site; Full time

Job summary

Eurofins Environment Testing is seeking a full-time Service Center Supervisor to manage operations at the Elmhurst service center. This role involves client management, team supervision, and ensuring compliance with quality standards, all while fostering a client-first culture. Ideal candidates will have a background in chemistry and customer service, with a dedication to environmental safety and client satisfaction.

Qualifications

• 3 years client relationship or customer service experience required.
• 1-2 years bench level chemistry experience preferred.
• Supervisory experience preferred.

Responsibilities

• Manage service center and act as liaison between laboratory and local clients.
• Maintain service center facility and supervise couriers.
• Ensure professional handling of client complaints.

Skills

Customer service

Communication

Detail oriented

Organizational skills

Self-motivated

Education

BS/BA in Chemistry/Sciences

Job description

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Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of maintaining the Service Center facility, supervising service center couriers, and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service.

Position is full-time, Monday - Friday 8 am - 5 pm, with overtime as needed.

Position Starting Range: $20.00- $22.00/hr

Essential Duties and Responsibilities:

• Local area primary client representative for service center location.
• Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
• Ensures client complaints are handled professionally, and resolved in a timely manner.
• Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month.
• Supervising service center couriers, scheduling pickups and deliveries, preparing bottle orders, and shipping samples to the designated laboratory for analysis.
• Works closely with laboratory management in laboratory capacity loading decisions.
• Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center.
• Provides general sales support to Account Executives for business development activities started in the field.
• Orders supplies (bottles, coolers, etc.) for the service center
• Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs.
• Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients’ needs.
• Builds local relationships with clients and regulatory agencies.
• Visits clients on own or with local sales staff.
• Provides courier services as needed to support local client needs
  
  

Qualifications

Education: BS/BA in Chemistry/Sciences (Business Management, Marketing, or equivalent experience may substitute for degree)

Experience: Minimum 3 years client relationship or customer service experience 1-2 years bench level chemistry experience preferred Prefer supervisory experience

Preferred Ability and Skills:

• Professional, knowledgeable, confident, and friendly demeanor
• Customer service experience
• Excellent written and verbal communication skills.
• Must be detail oriented with the ability to speak, read, and write English fluently
• Must have the ability to follow complex instructions
• Excellent organizational skills and attention to detail and a willingness to meet daily commitments with a widely varying workload
• Ability to read maps and follow directions
• Ability to operate a motor vehicle
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to lift 50 lbs
  
  

Additional Information

Position is full-time, Monday - Friday 8 am - 5 pm, with overtime as needed.

Position Starting Range: $20.00- $22.00/hr

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

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