Service Center Sales Manager

708 Xomox PFT Corp.; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health and wellness benefits

Retirement savings plan

Paid time off

Tuition reimbursement

Performance-based bonus programs

Job summary

Crane ChemPharma & Energy Flow Solutions in Baton Rouge seeks a Service Center Sales Manager to lead the Inside Sales team and own the BRSC growth from $3M to $10M by 2029. You will set territory strategy, coach reps, manage quotes, and collaborate with operations, marketing, and regional leadership to accelerate order conversion.

A technical background and 10+ years in technical sales, including leadership, are required, with travel up to 50%.

Qualifications

• Bachelor’s degree in a technical/engineering discipline or equivalent.
• 10+ years of technical sales experience including 5+ years in service sales.
• 5+ years of prior team lead or supervisory experience.

Responsibilities

• Own the Baton Rouge Service Center sales plan and lead the team to profitable growth across specialty CPE products and services, scaling from ~$3M (2026) to $10M by 2029.
• Set territory and account strategy; prioritize MRO growth, conversion accounts, and key project pursuits.
• Build, coach, and hold the team accountable to targets, funnel health, and quote-to-order conversion.
• Direct the Inside Sales team to progress the opportunity funnel and ensure timely, high-quality follow-up on all inbound leads.
• Oversee identification and management of projects across the territory.
• Coach the team to identify key influencers at Target Key Accounts and End Users and implement value-based sales strategies.
• Consolidate and own the sales forecast for BRSC.
• Own customer responsiveness at the service center, monitoring phone/email response times and professional first contact.
• Partner with operations to improve the order booking process and inventory positioning, shortening lead times and improving on-time delivery.
• Direct marketing and communication initiatives that promote the BRSC and its capabilities to end users and channel partners.

Skills

People leadership

Sales forecasting

Value-based selling

Contract negotiation

Customer relationship mgmt

Education

Bachelor’s degree in technical/engineering

Tools

Salesforce

ERP Systems

Job description

Business Unit and Position Summary

Crane ChemPharma & Energy Flow Solutions (www.cranecpe.com) is a division within the Fluid Handling Business Segment of Crane Co (www.craneco.com), a US multi-national which specializes in highly engineered products in niche markets. Crane ChemPharma & Energy Flow Solutions designs, manufactures, markets and distributes a range of process valves and actuators under multiple brand names for a wide range of applications in a number of industries including the refinery, chemical, biopharmaceutical, and energy industries. The Service Center Sales Manager leads the sales and inside sales team at the Baton Rouge Service Center (BRSC) and owns the site’s top-line growth, margin, and customer-experience results for Crane ChemPharma & Energy. This first-line people-leadership role is the primary driver of the BRSC growth strategy to scale sales from approximately $3M in 2026 to $10M by 2029, building and coaching a high-performing team of Technical Sales & Service Representatives and Inside Sales Associates. The Service Center Sales Manager is responsible for pipeline and quote-to-order conversion. This leader partners closely with the Regional Sales Manager, VP & General Manager, business line management, key account management, marketing, and operations (order booking and inventory) to remove barriers to growth and improve customer responsiveness. This interaction can be global in nature as many projects require interaction with other regions of the world.

Principle Duties

• Financial Performance & Growth: Own the Baton Rouge Service Center sales plan and lead the team to profitable growth across specialty CPE products (Xomox, WTA, Pacific HF) and services, scaling from ~$3M (2026) to $10M by 2029
• Set territory and account strategy for the team; prioritize MRO growth, conversion accounts, and key project pursuits
• Build, coach, and hold the team accountable to individual sales targets, funnel health, and quote-to-order conversion
• Direct the Inside Sales team to progress the opportunity funnel and ensure timely, high-quality follow-up on all inbound leads
• Operational Excellence: Oversee identification and management of projects across the territory
• Coach the team to identify key influencers at Target Key Accounts and End Users and to implement value-based sales strategies for their applications
• Consolidate and own the sales forecast for BRSC
• Own customer responsiveness at the service center, setting and monitoring target phone/email response times and a consistent, professional first point of contact
• Partner with operations to improve the order booking process and inventory positioning, shortening lead times and improving on-time delivery
• Direct marketing and communication initiatives that promote the BRSC and its capabilities to end users and channel partners in the region

Technical Knowledge Acquisition and Application

• Maintain a detailed and comprehensive knowledge of the product lines and the value propositions within specific applications
• Maintain a detailed and comprehensive knowledge of the Sales specific tools
• Recommend product modifications, improvements, new products, or new applications

People & Culture

• Recruit, onboard, develop, and retain a high-performing sales and inside sales team; conduct 1:1s, coaching, and performance reviews Personally maintain senior-level relationships with key End Users and Channel Partners and support the team in their relationship-building

Qualifications/Experience

Essential Qualifications / Experience

• Bachelor’s degree in a technical/engineering discipline or equivalent; 10+ years of technical sales experience including 5+ years of experience in Service Sales, and 5+ years of prior team lead or supervisory experience.
• Demonstrated people-leadership skills: coaching, developing, and holding a sales team accountable to targets
• Strong business acumen with the ability to manage a sales P&L and forecast
• Skilled in value-based selling and contract negotiation to win MRO and project orders versus competition, and able to coach the team to do the same
• High-energy, competitive leader who builds a winning, accountable team culture

Desirable Qualifications / Experience

• Valve Products and Market Knowledge Chemical & Refining Industry and application knowledge
• Experience in dealing with different tools supporting the Sales process (Salesforce, ERP Systems)

Additional Comments

Key Expectations from the Business: Accomplish all tasks as appropriately assigned or requested Must be able to travel day and night (Est. 50% in Territory) to support team and key customers Must be capable of air travel

Opportunities at CRANE: Personal Development

Personal Development: Individual focused development plan to improve the employee in a holistic way. Crane offers the opportunity to improve your knowledge, your Sales skills and your general work behavior.

Career Advancement

Career Advancement: Leadership role with growth potential; potential next steps include Regional Sales Manager, Business Line Manager, Key Account Manager, or broader commercial leadership in the future.

Equal Opportunity Employer

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful.

Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions.

Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.