Service Center Representative

State of Oregon; Salem (OR); On-site; USD 44,000 - 61,000; Full time

Job summary

The Oregon Department of Transportation is seeking a Service Center Representative within the Commerce and Compliance Division in Salem. In this role you will help motor carriers navigate permits and weight-mile tax requirements in a fast-paced call-center environment, guiding them toward compliance and smooth operation.

Responsibilities include explaining motor carrier laws, issuing permits, reviewing carrier information for eligibility, assisting with online portal access and fee payments, and

Qualifications

• Two years of public contact/customer service experience.
• Experience using computers to retrieve and input data.
• Completion of an associate's degree will substitute for one year of the public contact experience.

Responsibilities

• Explain and apply motor carrier laws, rules and procedures.
• Issue motor carrier permits and temporary passes.
• Review carrier information to determine required credentials.
• Assist customers with account setup and fee payment.
• Answer questions about commercial vehicle tax services.
• Work in a high-volume call center with long hours of desk work and phone use.

Skills

Customer service

Public communication

Data entry

Problem solving

Education

Associate degree

Job description

Job Description

Transportation Services Representative 1 - Service Center Representative

Oregon Department of Transportation

Commerce and Compliance Division

Commercial Vehicle Tax Service Center

Salem

The Role

Join our Commerce and Compliance team as a service center representative! In this role, you will help motor carriers navigate permits and weight-mile tax requirements in a call-center environment. This is a great opportunity to directly support our mission to ensure a safe & efficient transportation system by guiding carriers towards compliance and keeping commerce moving safely across the state. If you have excellent customer service skills and thrive in a fast-paced environment,

Each employee of the Oregon Department of Transportation in the Commerce and Compliance Division (CCD) must be aware of, and adhere to, OAR 740-020-0010 and ORS 823.007. Failure to follow applicable administrative rules and statutes may impact employment.

Initial Posting Date 09/24/2026

Application Deadline 10/01/2026

Agency Department of Transportation

Salary Range $3,950 - $5,453

Position Type Employee

Position Title Service Center Representative

A Day In The Life

• Provide customer service by explaining and applying motor carrier laws, rules and procedures.
• Issue motor carrier permits and temporary passes, ensuring compliance and eligibility.
• Review carrier information and determine required credentials for lawful operation.
• Assist customers with account set up, online portal access and fee payment.
• Accurately respond to questions regarding commercial vehicle tax services.
• Work is performed in a fast-paced, high volume call center and requires sitting or standing for long periods of time with heavy computer and phone use.
• 6 month rotating schedule is required to ensure adequate coverage during the Monday - Friday 6:00 a.m. - 6:30 p.m. (PT) hours of operation.
• To request a copy of the position description, which includes all duties and working conditions, please email [e-mail].

What’s In It For You

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!

Minimum Qualifications

Two years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services/programs or explaining and/or applying laws, rules, regulations/procedures.

AND Experience using computers to retrieve and input data.

Completion of an associate's degree will substitute for one year of the public contact experience.

What We’d Like To See

• Experience with clearly explaining complex rules over the phone to a diverse audience.
• Skilled in accurately reviewing information, determining compliance and processing transactions.
• Demonstrated ability to multitask, manage frequent interruptions and remain calm and professional in difficult or escalated situations.
• Ability to reconcile daily financial transactions without error.

Additional Information

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• This position is not represented by a union (unrepresented).

ODOT is an Equal Employment Opportunity and Affimative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

Call center, Compliance, Customer Service