Service Center Operations Sr Manager

General Dynamics Corporation; Mesa, Northern (AZ, KY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Gulfstream Aerospace Corporation in Mesa, AZ is seeking a Service Center Operations Senior Manager to lead the Service Center operations, ensuring airworthiness and customer satisfaction while meeting FAA and company time and cost targets.

This role directs scheduling, hangar operations, and supervisor teams, enforcing Lean Six Sigma improvements and safety programs to optimize labor efficiency and on-time aircraft maintenance.

Qualifications

• Bachelor's degree in aviation maintenance or related field required; A&P license may offset.
• 8 years aviation maintenance experience, including 4 years in-service maintenance on large or mid-size cabin aircraft.
• 6 years of supervisor experience in a related role or 4 years with a Masters to offset 2 years supervisor experience.
• Must be able to read, write, speak English.

Responsibilities

• Coordinate customer scheduling with PS scheduling group to optimize downtime within Service Center capacity.
• Coordinate hangar operations to achieve labor efficiency and meet schedules; supervise resources to meet aircraft deadlines.
• Meet with customer representatives to discuss progress of work and resolve issues.
• Administer corporate and personnel policies; appraise subordinate performance for management review.
• Supervise a continuous safety program in the hangar area and oversee safe operation of equipment.
• Participate in Lean Six Sigma initiatives and continuous improvement efforts.
• Oversee training of employees on company and government policies and regulations.

Skills

Lean Six Sigma

Leadership

Communication

Education

Bachelor's degree in aviation maintenance or related field

A&P license preferred

Job description

Responsibilities for this Position

Position Title: Service Center Operations Sr Manager

Date: Sep 11, 2026

Location: Mesa, AZ, US

Company: Gulfstream Aerospace Corporation

Service Center Operations Sr Manager in GAC Mesa

Unique Skills

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the worlds finest aviation experience starts with our people and when our people thrive, so does our mission.

Education and Experience Requirements

Bachelor's Degree in aviation maintenance or related field required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. An A\&P license and four (4) years of related aircraft experience may offset the Bachelors degree. 8 years aircraft maint aviation exp to include. 4 years of in-service maintenance experience on large or mid-size cabin aircraft. 6 years of supervisor experience in a related role (i.e. aviation maintenance, general manufacturing) or 4 years of supervisor experience with a Masters to offset 2 years of supervisor experience.

Position Purpose: Provide management and direction for assigned Product Support Service Center area to ensure that aircraft maintenance is accomplished within customer requirements, FAA requirements, and company established time frames and cost/margin requirements.

Job Description

Principle Duties and Responsibilities: Essential Functions:

• Coordinate customer scheduling with PS scheduling group to ensure competitive downtimes within the Service Center capacity. Manage labor hours to meet Service Center revenue and cost budgets.
• Coordinate hangar operations to achieve labor efficiency objectives and accommodate customer schedules. Instruct subordinates in the efficient and effective use of company resources, work methods and procedures in order to meet aircraft schedules and deadlines. Maintain compliance with Gulfstream Repair Station and FAA Airworthiness Standards.
• Meet with customer representatives to discuss progress of work and problems.
• Administer corporate and personnel policies and procedures. Appraise performance of subordinates and submit them to next level of management for review.
• Supervise a continuous safety program in hangar area, which includes operation of support equipment, aircraft systems and general housekeeping.
• Participate in improvement initiatives and actively support Lean Six Sigma initiatives.

Additional Functions:

• Oversee the training of employees to ensure that employees are aware of and comply with company and government policies, procedures and regulations.

Perform other duties as assigned.

Other Requirements:

• Ability to successfully manage profit/loss responsibilities.
• Airframe and Powerplant or pilots license preferred.
• Must have demonstrated leadership ability and possess strong communication skills.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 236366

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 10/30/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft.

Nearest Major Market: Phoenix

Job Segment: Lean Six Sigma, Six Sigma, Operations Manager, Service Manager, Management, Operations, Customer Service

PI287045993

Gulfstream designs, develops, manufactures and supports the world's most technologically advanced business-jet aircraft.