Service Center Manager - Tires & Customer Experience

The Goodyear Tire & Rubber Company; Tyler (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The Goodyear Tire & Rubber Company is seeking a Service Manager to lead the service department at our Goodyear Commercial Tire & Service Center. You will supervise the team, equipment, and daily operations to deliver outstanding service and meet performance targets.

Ideal candidates have at least 2 years of management experience, prior commercial tire experience, and are willing to work nights and weekends. A valid driver's license and legal work authorization in the U.S. are required.

Qualifications

• Minimum 2 years management experience.
• Prior commercial tire experience.
• Must be willing to work scheduled shifts including nights and weekends.
• Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.
• Be at least 21 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Responsibilities

• Assist Center Manager in achieving sales, units, and profited budgeted objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade-ins.
• Complete work orders, PM checklists, and other paperwork effectively and efficiently.
• Responsible for efficiently processing billing.
• Control and protect the assets of the company by maintaining awareness of inventory levels.
• Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.
• Assist the Center Manager with hiring, training, and managing associates.
• Train new and existing associates.
• Communicate specific work assignments and responsibilities to associates.
• Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
• Assist associates in technical areas as needed.
• Facilitate effective communication throughout the center by working closely with the Center Manager.
• Operate the Service Department as an accident free/safe workplace.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting.

Education

High School or GED

Job description

The Goodyear Tire & Rubber Company is seeking a Service Manager to lead the service department at our Goodyear Commercial Tire & Service Center. You will supervise the team, equipment, and daily operations to deliver outstanding service and meet performance targets.

Ideal candidates have at least 2 years of management experience, prior commercial tire experience, and are willing to work nights and weekends. A valid driver's license and legal work authorization in the U.S. are required.