Service Center Manager: Operational Excellence & Growth

Enersys; Norcross (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

EnerSys is a global leader in stored energy solutions, seeking a Service Manager to own end-to-end operations at the site, including service, distribution, warehouse, and shop functions. You will drive safety, productivity, and customer satisfaction while managing P&L and coordinating cross-functional teams.

The role requires 3–5 years of related experience, strong leadership, and the ability to analyze performance data to drive improvements.

Qualifications

• 3-5 years of related service, operations, or industrial experience.
• Previous supervisory or team leadership experience.
• Experience in customer-facing or technical service environments.
• Working knowledge of scheduling, inventory, and safety practices.
• Ability to analyze reports and act on performance data.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Valid driver's license; must be 21+ for company vehicle use.
• Willingness to travel within assigned area.

Responsibilities

• Lead all service center operations, including field service, shop activity, and distribution functions
• Coordinate logistics activities including shipping, receiving, and inventory flow
• Lead, coach, and develop team members to drive safety, productivity, and accountability
• Act as a primary customer contact to strengthen relationships and expand service opportunities
• Collaborate with sales teams through regular alignment meetings to drive service growth and customer satisfaction
• Manage cost, quality, and performance to ensure profitable and high-quality service delivery
• Own service center financial performance, including P&L, cost control, and resource utilization
• Establish, monitor, and report on KPIs, including safety, productivity, CSAT, inventory turns, revenue and profitability

Skills

Leadership

Communication

Strategic thinking

Financial acumen

Data analysis

Education

Microsoft Office

Tools

Microsoft Office

Job description

EnerSys is a global leader in stored energy solutions, seeking a Service Manager to own end-to-end operations at the site, including service, distribution, warehouse, and shop functions. You will drive safety, productivity, and customer satisfaction while managing P&L and coordinating cross-functional teams.

The role requires 3–5 years of related experience, strong leadership, and the ability to analyze performance data to drive improvements.