Service Center Manager

Applied Industrial Technologies; Wilmington (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is looking for a dynamic Customer Service Manager to lead their service center operations. In this pivotal role, you will oversee a dedicated team, ensuring that customer service and shipment metrics are met while fostering a positive work environment. Your leadership will be crucial in managing inventory and expenses, as well as developing staff skills. If you have a passion for customer service and a background in industrial sales, this is an exciting opportunity to make a significant impact in a thriving company.

Qualifications

• 2+ years of leadership experience in customer service or sales.
• Understanding of financial and accounting principles.

Responsibilities

• Manage service center operations to meet financial goals.
• Hire, train, and develop customer service staff.
• Implement programs for product promotion and customer service.

Skills

Customer Service Leadership

Sales Management

Financial Understanding

Inventory Management

ERP/SAP Proficiency

Education

High School Diploma or GED

Tools

ERP Systems

SAP

Job description

Customer Service Manager

Join Applied Industrial Technologies, a global industrial distribution company, as a Customer Service Manager. We partner with over 4,000 manufacturers and have been committed to providing the right parts on time since 1923. We are seeking an experienced leader to oversee our service center operations and lead our customer service team.

Job Responsibilities

• Manage service center operations to meet financial goals
• Develop leadership skills within the team
• Meet customer service and shipment metrics
• Implement programs related to product promotion, sales, and customer service
• Hire, train, and develop staff
• Support account managers in customer acquisition and retention
• Manage inventory, expenses, and P&L
• Prepare reports and oversee petty cash
• Maintain high customer relations
• Use metrics to improve operations
• Manage vendor relationships
• Create a positive work environment

Position Requirements

• 2+ years of sales or customer service leadership in an industrial setting
• High school diploma or GED
• Understanding of financial and accounting principles
• Proficiency with computer systems and quick learner of our ordering system
• Experience in industrial sales/distribution and service centers preferred
• ERP/SAP experience is a plus

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, age, disability, or other protected characteristics.