Service Center Manager

Roadrunner; Romeoville (IL); On-site; USD 120,000; Full time

Job summary

A leading LTL carrier is seeking a results-driven Service Center Manager to oversee operations and ensure profitability. The role includes managing personnel, revenue generation, and maintaining customer relations. Ideal candidates will have a Bachelor's degree and relevant experience, along with strong communication and organizational skills. Join a growing team focused on technology and continuous improvement.

Benefits

PTO

Holidays

Medical

Dental

Vision

Life Insurance

401k

Qualifications

• 1-2 years related experience or equivalent required.
• Must be HazMat certified and qualified forklift driver.

Responsibilities

• Coordinates service center activities and supervises personnel.
• Responsible for revenue generation and customer pricing.
• Manages hiring, development, and supervision of staff.

Skills

Communication

Analytical Skills

Organizational Skills

Multitasking

Education

Bachelor’s Degree

Tools

MS Office

AS/400

Job description

Job Description

The Service Center Manager plans, directs, and controls service center operations to support the company's profit and service goals.

Critical Job Functions

1. Coordinates service center activities by assigning responsibilities, supervising, and evaluating personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations, and office operations to ensure profitability and positive employee and customer relations.
2. Responsible for revenue generation based on company goals.
3. Projects future business levels and operational needs.
4. Develops and communicates performance measurements.
5. Works with staff to set department and service center goals.
6. Approves customer pricing and outbound trips.
7. Investigates OS&D claims.
8. Monitors TOC, revenue components, labor expenses, and manifests.
9. Responds to inquiries from government officials.
10. Communicates HR information such as benefits.
11. Audits supply expenses and manages building maintenance.
12. Resolves issues beyond supervisory scope and maintains on-call status.
13. Participates in joint sales calls and assists in creating contracts.
14. Manages hiring, development, supervision, and appraisal of personnel.
15. Reviews and approves settlements, recruits contractors, and leases equipment.
16. Participates in team efforts to meet goals and provides leadership.
17. Performs work in the absence of supervisory staff.
18. Authorizes purchases and attends meetings outside regular hours.
19. Operates within company policies using independent judgment.

Job Requirements

• Bachelor’s degree and 1-2 years related experience or equivalent.
• Excellent communication skills.
• Ability to analyze business information and write reports.
• Effective presentation skills.
• Proficient in PC skills, including MS Office and AS/400 (preferred).
• Experience in supervising personnel.
• Physical ability to perform strenuous activities and lift up to 100 lbs.
• Must be HazMat certified and qualified forklift driver.
• Ability to handle sensitive information and apply scientific and mathematical concepts.
• Strong organizational and multitasking skills.

Physical Demands & Work Environment

Includes physical activities, working in moderate noise levels, occasional travel, and potential work at heights. Reasonable accommodations are available for disabilities.

Compensation

Estimated at $120,000 per year.

Location

Chicago, IL

Benefits

• PTO, Holidays, Medical, Dental, Vision, Life Insurance, 401k

Additional Information

Roadrunner is a leading LTL carrier with a focus on technology and continuous improvement. We seek a results-driven Service Center Manager to join our growing team. We do not accept unsolicited recruiter applications.