Service Center Manager

Valvoline Instant Oil Change; Naperville (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a leading company as a Service Center Manager, where you will utilize your technical skills and management expertise to lead a dynamic team in providing exceptional customer service in the automotive field. This role offers a full-time position with ample opportunities for training, career advancement, and a commitment to maintaining a safe working environment.

Benefits

Competitive pay & flexible work schedule

On-the-job training

Company-provided uniforms and tools

Paid time off and holidays

Medical, dental, vision, and 401(k) savings plans

Qualifications

• 2 years managerial/supervisory experience in automotive business required.
• Knowledge of cash handling and safety control policies.
• Reliable transportation and ability to lift up to 50 pounds.

Responsibilities

• Oversee overall operation of service center, including hiring and training.
• Perform and train others on automotive preventive maintenance.
• Provide superior customer service and build loyalty.

Skills

Customer service leadership

Interpersonal skills

Mathematical calculations

Inventory management

Education

High school diploma or equivalent

Job description

Geared for the Driven

At Ivy Lane Corp, a franchise of Valvoline Instant Oil Change (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

What you’ll do

As a Service Center Manager, you will blend technical and management skills to lead, develop, and train others in providing superior customer service. No day is ever dull. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will also be responsible for your team members’ success. If you are ready to take the initiative, we’re here to help you put your career on the fast track to success.

• The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EHS) compliance, and other policies and procedures are met.
• Responsible for inventory, labor management, and financial performance of the service center.
• Mentor, lead, and train the team to optimize their development.
• Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling vehicle fluids, replacing filters, and inspecting and replacing lights and wipers.
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment.
• Provide superior customer service leadership.
• Build trust and win repeat, loyal customers.

How you’ll succeed

• You are friendly and willing to work as part of a customer-focused team.
• Have effective interpersonal, oral communication skills.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling, facility, and safety control policies and practices.
• Reliable transportation to and from work.
• Ability to occasionally lift up to 50 pounds.
• Be able to stand for extended periods and climb stairs.
• Have full mobility and are able to twist, stoop, and bend.
• High school diploma or equivalent.
• 2 years managerial/supervisory experience in the quick lube/automotive business is required.

Benefits include:

• Competitive pay & flexible work schedule.
• On-the-job training.
• Paid biweekly.
• Company-provided uniforms and tools.
• We promote from within—a commitment we are passionate about.
• No late evenings.
• Paid time off and holidays*
• Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply, and benefits may differ depending on location.

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The company endeavors to make its recruitment process accessible to all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.