Service Center Manager

Qas Management Company; Holly Springs (NC); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

Short-Term Disability

401(k) Savings Plan

EAP

Employee Discount

Résumé du poste

Valvoline Instant Oil Change (VIOC) in Holly Springs, NC seeks a Service Center Manager to oversee daily operations, profitability, and team success in a fast-paced environment.

You will manage staff schedules, training, compliance with laws and corporate policies, and local marketing initiatives while maintaining high service standards. This role requires hands-on leadership and a focus on customer satisfaction.

Qualifications

• Proven leadership and management experience.
• Strong understanding of operational and financial aspects of managing a service center.
• Knowledge of federal, state, and local regulations related to HR, Legal, and Environmental compliance.
• Experience mentoring and leading teams, fostering a collaborative work environment.
• Ability to maintain a clean and customer-friendly service center.
• Excellent written and verbal communication skills.
• Ability to develop and implement local marketing programs to increase service center awareness.
• Experience with staff scheduling and inventory management.
• Ability to adhere to and enforce company policies, procedures, and safety standards.
• Experience with conducting employee training using training systems (e.g., Super Pro).
• High school diploma or equivalent required; automotive certifications or managerial training are a plus.
• Ability to perform physical tasks (standing, lifting up to 50 lbs) and work in non-climate-controlled environments.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Responsabilités

• Run a service center overall according to costs and profits.
• Ensure compliance with state and federal laws and corporate policies.
• Mentor your team to foster a collaborative work environment.
• Maintain a clean, welcoming workspace for customers.
• Develop local marketing programs to increase center awareness.
• Conduct training sessions using Super Pro for staff and technicians.
• Schedule staff, order inventory, and manage day-to-day obstacles.
• Ensure employees adhere to VIOC policies and procedures.
• Oversee oil changes, maintenance services, and related tasks.
• Handle other tasks as assigned by the company.

Connaissances

Leadership

Communication

Regulatory Compliance

Team Coaching

Scheduling & Inventory

Formation

High School Diploma or GED

Description du poste

Job Details: Job Location: GZ0005 - Holly Springs, NC 27540, Position Type: Full Time, Quality Automotive Services, a Valvoline Instant Oil Change (VIOC) franchisee, offers opportunities for growth in a fast-paced environment. Discover how you can contribute to our success!

Job Overview:

As the Service Center Manager at Valvoline Instant Oil Change (VIOC), you will play a pivotal role in the efficient management and operation of one of our nationwide service centers. This position requires a dynamic leader committed to overseeing daily operations, ensuring profitability, and driving team success. You will be responsible for managing the operational and financial aspects of the service center, fostering a collaborative work environment, and maintaining the highest standards of service and compliance.

Key Responsibilities:

• Running a successful service center overall according to costs and profits
• Understanding and adhering to both State and Federal laws to ensure compliance with corporate Human Resources, Legal, and Environmental compliance
• Mentoring your team of employees to foster a collaborative work environment
• Maintaining a clean workspace that invites customers and provides comfort for them to return
• Developing local marketing programs to increase service center awareness
• Conduct training sessions (utilizing the Super Pro Training System) for service center employees and technicians
• Scheduling staff, ordering service center inventory, and managing day-to-day obstacles
• Ensuring employees adhere to VIOC policies and procedures
• Follow company policies and procedures as outlined in the Standard Operating Procedures
• Oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, vehicle inspections in required states (Safety or Emissions)
• Other tasks as assigned by the Company

Knowledge, Skills, and Abilities Required:

• Effective interpersonal, oral, and written communication skills
• Knowledge of cash, facility, and safety control policies and practices
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Work Environment:

This role involves working in a shop environment where employees are required to stand for extended periods, climb stairs, and occasionally lift up to 50 pounds. The job requires mobility to crouch, bend, twist, and work with hands above the head. Employees should be comfortable working in a non-climate-controlled setting, with occasional exposure to fumes and loud noises. Flexibility for open scheduling is also required.

Why You’ll Love Working With Us:

• Hands-On Learning: Gain valuable experience and training in automotive service with paid training that ensures you’re equipped with the skills you need to thrive and advance within our company.
• Career Growth: We’re committed to fostering your professional development. With clear pathways for advancement, we support your ambitions and help you achieve your career goals.
• Bonus Opportunities: Your dedication is rewarded with performance-based bonuses, recognizing and celebrating your contributions to our collective success.

Comprehensive Benefits Package:

• Medical, Dental, and Vision Insurance
• Basic and Optional Life Insurance and AD&D Coverage
• Voluntary Short-Term Disability Coverage
• Voluntary Accident Plan
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Discount

We look forward to seeing the contributions you'll bring to our team and our continued success.

Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Qualifications:

• Proven leadership and management experience.
• Strong understanding of operational and financial aspects of managing.
• Knowledge of federal, state, and local regulations related to Human Resources, Legal, and Environmental compliance.
• Experience in mentoring and leading teams, with a focus on fostering a collaborative work environment.
• Ability to maintain a clean and customer-friendly service center.
• Strong communication skills, both oral and written, with the ability to interact effectively with employees and customers.
• Ability to develop and implement local marketing programs to increase service center awareness.
• Skilled in managing staff schedules, inventory, and addressing day-to-day operational challenges.
• Ability to adhere to and enforce company policies, procedures, and safety standards.
• Experience with conducting employee training and using training systems such as Super Pro.
• High school diploma or equivalent required; additional automotive certifications or managerial training is a plus.
• Ability to handle physical tasks, including standing for extended periods, lifting up to 50 pounds, bending, crouching, and working in a non-climate-controlled environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.