Service Center Manager

Qas Management Company Inc; Greenville (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Savings Plan

Bonus opportunities

Job summary

Quality Automotive Services, a Valvoline Instant Oil Change (VIOC) franchisee, seeks a Service Center Manager to lead daily operations, drive profitability, and mentor technicians and advisors in Greenville, NC.

You will manage staffing, scheduling, inventory, and compliance with federal and state regulations while delivering outstanding customer service in a fast-paced shop setting.

Qualifications

• Proven leadership and management experience.
• Strong understanding of operational and financial aspects of managing.
• Knowledge of federal, state, and local regulations related to Human Resources, Legal, and Environmental compliance.
• Experience in mentoring and leading teams, with a focus on fostering a collaborative work environment.
• Ability to maintain a clean and customer-friendly service center.
• Strong communication skills, both oral and written.
• Ability to develop and implement local marketing programs to increase service center awareness.
• Skilled in managing staff schedules, inventory, and addressing day-to-day operational challenges.
• Ability to adhere to and enforce company policies, procedures, and safety standards.
• Experience with conducting employee training and using training systems such as Super Pro.
• High school diploma or equivalent required; additional automotive certifications or managerial training is a plus.
• Ability to handle physical tasks, including standing for extended periods, lifting up to 50 pounds, bending, crouching, and working in a non-climate-controlled environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Responsibilities

• Running a successful service center overall according to costs and profits.
• Understanding and adhering to both State and Federal laws to ensure compliance with corporate Human Resources, Legal, and Environmental compliance.
• Mentoring your team of employees to foster a collaborative work environment.
• Maintaining a clean workspace that invites customers and provides comfort for them to return.
• Developing local marketing programs to increase service center awareness.
• Conduct training sessions (utilizing the Super Pro Training System) for service center employees and technicians.
• Scheduling staff, ordering service center inventory, and managing day-to-day obstacles.
• Ensuring employees adhere to VIOC policies and procedures.
• Follow company policies and procedures as outlined in the Standard Operating Procedures.
• Oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, vehicle inspections in required states (Safety or Emissions).
• Other tasks as assigned by the Company.

Skills

Leadership

Communication

Operations management

Team mentoring

Customer service

Education

High school diploma or GED

Job description

Quality Automotive Services, a Valvoline Instant Oil Change (VIOC) franchisee, offers opportunities for growth in a fast-paced environment. Discover how you can contribute to our success! Apply today!Job Overview:As the Service Center Manager at Valvoline Instant Oil Change (VIOC), you will play a pivotal role in the efficient management and operation of one of our nationwide service centers. This position requires a dynamic leader committed to overseeing daily operations, ensuring profitability, and driving team success. You will be responsible for managing the operational and financial aspects of the service center, fostering a collaborative work environment, and maintaining the highest standards of service and compliance.Key Responsibilities:Core duties and responsibilities include the following. Other duties may be assigned.• Running a successful service center overall according to costs and profits• Understanding and adhering to both State and Federal laws to ensure compliance with corporate Human Resources, Legal, and Environmental compliance• Mentoring your team of employees to foster a collaborative work environment• Maintaining a clean workspace that invites customers and provides comfort for them to return• Developing local marketing programs to increase service center awareness• Conduct training sessions (utilizing the Super Pro Training System) for service center employees and technicians• Scheduling staff, ordering service center inventory, and managing day-to-day obstacles• Ensuring employees adhere to VIOC policies and procedures• Follow company policies and procedures as outlined in the Standard Operating ProceduresCore duties and responsibilities include the following. Other duties may be assigned.Oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, vehicle inspections in required states (Safety or Emissions)Other tasks as assigned by the Company.Knowledge, Skills, and Abilities Required:• Effective interpersonal, oral, and written communication skills• Knowledge of cash, facility, and safety control policies and practices• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.Work Environment:This role involves working in a shop environment where employees are required to stand for extended periods, climb stairs, and occasionally lift up to 50 pounds. The job requires mobility to crouch, bend, twist, and work with hands above the head. Employees should be comfortable working in a non-climate-controlled setting, with occasional exposure to fumes and loud noises. Flexibility for open scheduling is also required.Why You’ll Love Working With Us:Hands-On Learning: Gain valuable experience and training in automotive service with paid training that ensures you’re equipped with the skills you need to thrive and advance within our company.Career Growth: We’re committed to fostering your professional development. With clear pathways for advancement, we support your ambitions and help you achieve your career goals.Bonus Opportunities: Your dedication is rewarded with performance-based bonuses, recognizing and celebrating your contributions to our collective success.Comprehensive Benefits Package: We care about your overall well-being and offer a robust benefits package including:Medical, Dental, and Vision InsuranceBasic and Optional Life Insurance and AD&D CoverageVoluntary Short-Term Disability CoverageVoluntary Accident Plan401(k) Savings PlanEmployee Assistance Program (EAP)Employee DiscountWe look forward to seeing the contributions you'll bring to our team and our continued success.Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Job Qualifications:Proven leadership and management experience.Strong understanding of operational and financial aspects of managing.Knowledge of federal, state, and local regulations related to Human Resources, Legal, and Environmental compliance.Experience in mentoring and leading teams, with a focus on fostering a collaborative work environment.Ability to maintain a clean and customer-friendly service center.Strong communication skills, both oral and written, with the ability to interact effectively with employees and customers.Ability to develop and implement local marketing programs to increase service center awareness.Skilled in managing staff schedules, inventory, and addressing day-to-day operational challenges.Ability to adhere to and enforce company policies, procedures, and safety standards.Experience with conducting employee training and using training systems such as Super Pro.High school diploma or equivalent required; additional automotive certifications or managerial training is a plus.Ability to handle physical tasks, including standing for extended periods, lifting up to 50 pounds, bending, crouching, and working in a non-climate-controlled environment.Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.