Service Center Manager

Harrington Industrial Plastics LLC.; Folcroft (Delaware County); On-site; USD 70,000 - 90,000; Full time

Job summary

Harrington Industrial Plastics LLC is seeking a Service Center Manager for its Folcroft, PA location. This role involves overseeing operations, enhancing customer satisfaction, and managing technical teams. The ideal candidate has experience in the contracting or industrial service industries and is committed to delivering high-quality service in a dynamic environment. Join a company dedicated to personal growth and career advancement while benefiting from a comprehensive compensation package.

Benefits

Medical Plans

Dental Insurance

Vision Insurance

401(K) with company match

Paid Time Off

Employee Assistance Program

Qualifications

• Minimum 1 year experience in service, maintenance, or sales, in a managerial position.
• Preferred experience in contracting, construction or industrial service industries.
• Proficient with Microsoft programs.
• Knowledge of pumps, motors, and control systems.

Responsibilities

• Manage day-to-day operations including service operation, sales, and financial performance.
• Oversee installation, start-up, repair, and replacement projects.
• Engage with customers for dispute resolutions ensuring satisfaction.
• Mentor field employees to gain trust and cooperation.

Skills

Sales experience

Knowledge of MEP systems

Customer satisfaction

Technical competence

Education

Technical or business college degree

Trade School certifications

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Adobe

Job description

2 weeks ago Be among the first 25 applicants

PumpMan, a Harrington Company, is a leading provider of pump systems and on-site maintenance and repair services for customers in the commercial, industrial, and municipal market sectors. Founded in 1977, PumpMan has locations throughout the Unites States and is actively expanding its network to deliver services to a wider area and broader customer base. PumpMan joined the Harrington family of companies in 2023, and, in combining forces, created an industry leading single source provider for process solutions products, design, installation, maintenance, and repair. We are also committed to stocking products in branches and regional distribution centers, allowing us to deliver unmatched customer service by having a wide variety of products immediately available.

Our national footprint, dedication to service and highly trained, passionate team members have made Harrington and PumpMan prominent, highly respected names in our industry and enabled our success for more than 6 decades. We realize our greatest asset is our people and we are dedicated to offering opportunities for training, personal growth, and career advancement. If you are looking for an excellent company that offers not just a job, but a career path, then come join our winning team!

PumpMan Philly has an exciting opportunity for a Service Center Manager to join our team in Folcroft, PA.

Job Responsibilities

• Work with the Service Manager on deploying field service technicians to ensure all project requirements and budgets are met.
• Manage all day-to-day operations including service operation, sales and financial performance.
• Oversee the team that manages the full scope of installation, start-up, repair, and replacement projects in residential, commercial and industrial buildings or municipal water and wastewater systems, including estimating, labor planning, job scheduling, work assignments, job completion, troubleshooting, and quality control.
• Engage with customers for any dispute resolutions and to ensure customer satisfaction with our services.
• Attend job-walks, meet customers, and gather information necessary for Estimators to properly bid on new projects as needed.
• Attend business related events within the community to gain market knowledge.
• Manage Sales, Estimators and planned maintenance teams to ensure all aspects of the project are captured in the estimate & subsequent proposal.
• Site level ownership of driving the business processes and profitability across all channels through analysis of sales and margin
• Site level ownership of the disciplined management process which ensures an efficient and safe work environment across all functional areas
• Accountable for all A/R and A/P responsibilities.
• Assisting in hiring a technically competent team that meets and exceeds the technical requirements of our customers
• Mentoring field employees to gain their trust and cooperation.
  
  

Job Requirements

• Experience in the contracting, construction or industrial service industries preferred.
• Technical or business college degree, will consider relevant Trade School certifications.
• Knowledge of MEP (mechanical, electrical, and plumbing) systems. Construction/contracting experience with pumps, motors, and control systems is essential.
• Knowledge in reviewing contracts.
• Sales experience is a plus
• Proficient with typical Microsoft programs, including Excel, Word, PowerPoint, Project, Publisher, and Adobe.
• Minimum 1 year of experience with Mechanical systems, service, maintenance, or sales, in a managerial position.
  
  

PumpMan, a Harrington company provides an outstanding benefits package, designed to support our employees’ health, financial wellness, and work-life balance, with options that go above and beyond standard offerings!

Insurance

• Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
• Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
• FSAs: Flexible spending options for health and dependent care expenses.
• Dental: Comprehensive, including orthodontic care for both children and adults
• Vision: Includes discounts on Lasik.
• Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
• Life Insurance and AD&D: Company paid life and AD&D coverage
• Long Term Disability: Company paid LTD program
• Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
• Employee Assistance Program: Professional support for employees during critical times.
• Disability: Options for both short- and long-term coverage.
  
  

Retirement

• 401(K) & Roth: 100% company match on the first3%, plus 0.5 match on the 4th and 5th%
  
  

Work/Life Balance

• Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year.
• Holidays: 7 paid holidays, including the day after Thanksgiving.
• Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.
  
  

Harrington continuously seeks new ways to enhance benefits to help our employees thrive in every area of their lives.

Harrington is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Wholesale

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