Service Center Manager

AFC Industries; Erie (Erie County); On-site; USD 75,000 - 85,000; Full time

Job summary

A leading company in supply chain management is seeking a Service Center Manager to oversee operations in Erie, PA. This full-time role involves maintaining a safe and productive branch, leading teams, and ensuring quality adherence. The ideal candidate will possess a relevant degree and management experience, with skills in LEAN methodologies, communication, and problem solving.

Qualifications

• Minimum of three years of operations and/or sales management experience in a supervisory capacity.
• Minimum of three years of experience with VMI, Kanban, or other inventory system.
• Experience within an ISO, TS, or equivalent Quality Management System.

Responsibilities

• Provide leadership for all warehouse, VMI program, route delivery, quality, and customer service operations.
• Ensure all orders released for shipment are filled on time.
• Direct operational continuous improvement projects.

Skills

LEAN

DMAIC

PDCA

Kaizen

Problem Solving

Strong Communication

Organizational Skills

Education

Bachelor’s degree or equivalent work experience

Tools

Excel

Word

Job description

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AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

The Service Center Manager, reporting to the Regional Vice President. Activities and responsibilities of the Service Center Manager include:

• Maintain a safe and productive branch
• Maintain the branch and all branch equipment including cleanliness to achieve 5S compliance
• Provide leadership for all warehouse, VMI program, route delivery, quality, quotations, and customer service operations
• Oversee writing of procedures, training, and audits necessary to maintain effective and efficient operations within the boundaries of corporate policy and all quality systems registrations
• Lead and/or facilitate operational continuous improvement projects to ensure year over year improvements are achieved. Direct divisional project idea generation, project & result planning, tracking, kaizen, etc.
• Make sure that all orders released for shipment are filled on time
• Ensure the quality of our product by adhering the ISO operational procedures
• Supervise all receiving, shipping, and kitting (if applicable) personnel for all shifts
• Consolidate inventory to make efficient use of storage space
• Report all warehouse hours, vacation time, & PTO to HR manager
• Coordinate workload with Sales department for holidays and changes in customer demand
• Assist upper management in developing, interpreting, and implementing company policies and procedures
• Responsible for employee conformance to established practices
• Direct warehousing of goods, equipment, and supplies
• Confer with department heads to ensure coordination of warehouse activities
• Responsible for training new employees
• Develop, track, and report warehouse Key Performance Indicators (KPIs) in staff meetings and as requested
• Coordinate all returns with Purchasing department and QC department
• Maintain and manage order and workflow within ERP
• Manage open order flow
• Expedite and facilitate special delivery requirements
• Contract review
• Provide samples and technical assistance
• Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer
• Work with TSM to support and develop assigned customers by seeking new sales opportunities within the account
• Assist with preparation and presentation, as needed, of account SBR
• All other duties as assigned.

Professional Experience Requirements

Education:

• Bachelor’s degree or equivalent work experience

Work Experience:

• Minimum of three years of operations and/or sales management experience in a supervisory capacity
• Minimum of three years of experience with VMI, Kanban, or other inventory system requiring a triggered replenishment from a warehouse infrastructure
• Experience working within an ISO, TS, or equivalent Quality Management System
• Experience with fasteners and fastener quality standards strongly preferred
• Good Driving Record with Valid Driver’s License and ability to Pass Physical Examination Requirements

Professional Skills:

• Strong understanding of LEAN, DMAIC, PDCA, and Kaizen methodologies
• Comfortable using Excel and Word at an intermediate level
• Ability to effectively interact at all levels of customer, supplier, and company organizations
• Strong communication, problem solving, and organizational skills
• Ability to handle all essential warehouse duties, including driving a forklift, lifting to 50 lbs., and using a handheld scanner

Work Hours:7AM-4PM, Monday-Friday

Salary:75k-85k+ (depending on experience)

Position: Full-time

We are an AA/EEO/Veterans/Disabled employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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