Service Center Director

The Salvation Army; Orrville (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Salvation Army in Orrville seeks a Service Center Director to lead operations at the Orrville Service Center and drive community programs and partnerships. You will oversee emergency assistance, volunteering, fundraising initiatives, and collaboration with local partners to meet community needs.

Responsibilities include supervising staff and volunteers, coordinating resources, and ensuring program outcomes are accurately reported.

Qualifications

• Bachelor's degree in a related field or an equivalent combination of education and experience.
• At least three years of related experience in community services or nonprofit leadership.
• Ability to decision-make independently within organizational policies and procedures.
• Strong organizational and administrative capabilities with attention to detail.

Responsibilities

• Direct all Service Center operations in line with The Salvation Army policies.
• Oversee emergency assistance, seasonal programs, and other human service initiatives.
• Identify community needs and propose new service opportunities.
• Ensure accurate collection and reporting of program statistics and outcomes.
• Foster relationships with local organizations, United Way partners, and stakeholders.
• Recruit, train, and supervise volunteers and part-time staff.

Skills

Leadership

Volunteer management

Fundraising

Grant writing

Public speaking

Budgeting

Nonprofit management

Education

Bachelor's degree in related field

Job description

Overview

Make a Difference Every Day

Are you a compassionate leader who is passionate about serving others and strengthening communities? The Salvation Army is seeking a dedicated Service Center Director to lead operations at our Orrville Service Center and help provide vital assistance to individuals and families in need.

In this rewarding role, you will oversee community service programs, build meaningful partnerships, coordinate volunteers, secure funding opportunities, and serve as a visible ambassador for The Salvation Army throughout the community. This position offers the opportunity to combine leadership, community engagement, and service to create lasting impact.

Position Summary

The Service Center Director coordinates all facets of Service Center operations within the assigned geographic area. Through effective leadership and community outreach, the Director ensures the delivery of social service programs, emergency assistance, volunteer engagement, fundraising initiatives, and collaborative partnerships that meet local community needs.

Responsibilities

Key Responsibilities

Program and Service Leadership

• Direct all Service Center operations in accordance with The Salvation Army's policies and procedures.


• Coordinate and oversee emergency assistance, seasonal programs, and other human service initiatives.


• Identify emerging community needs and recommend new service opportunities.


• Ensure accurate collection and reporting of program statistics and outcomes.

Community Engagement & Partnerships

• Foster and maintain strong relationships with local community organizations, agencies, and stakeholders.


• Serve as the primary liaison with local United Way partners and ensure timely reporting and communication.


• Collaborate with community leaders, volunteers, and service providers to improve service delivery.


• Represent The Salvation Army through presentations, public speaking engagements, and community outreach activities.

Volunteer & Staff Leadership

• Recruit, train, supervise, and support volunteers.


• Provide leadership and supervision to part-time staff members, including the Service Center Program Manager.


• Lead and support Advisory Committee recruitment, engagement, and meetings.


• Create a positive, mission-focused team environment.

Fundraising & Resource Development

• Develop and coordinate fundraising activities that increase awareness and support for The Salvation Army's mission.


• Assist in the preparation and management of annual budgets.


• Prepare grant applications and reports, including statistical and budgetary analysis.


• Support local funding opportunities, including United Way grant initiatives.

Operational Management

• Authorize routine expenditures within established policy guidelines.


• Ensure compliance with organizational policies, reporting requirements, and program standards.


• Carry out additional responsibilities as assigned by leadership.

Supervision Responsibilities

The Service Center Director supervises:

• Service Center Program Manager


• Volunteers


• Community Service Workers

Qualifications

Qualifications

Required

• Bachelor's degree in a related field preferred; or an equivalent combination of education and at least three years of related experience.


• Ability to make independent decisions within established organizational policies and procedures.


• Strong organizational and administrative skills.


• Commitment to serving diverse populations with dignity and respect.

Preferred Skills

• Experience in nonprofit management, community services, or social services.


• Grant writing and grant management experience.


• Budget development and financial oversight experience.


• Experience leading volunteers and staff teams.


• Public speaking and presentation experience.

Key Competencies

• Excellent supervisory and leadership skills


• Strong communication and interpersonal abilities


• Relationship-building and collaboration skills


• Strategic thinking and problem-solving abilities


• Community engagement and outreach expertise


• Project and program management skills


• Ability to manage multiple priorities while maintaining attention to detail

About The Salvation Army

The Salvation Army is an international movement and an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Why Join The Salvation Army?

When you join The Salvation Army, you become part of a mission-driven organization committed to transforming lives and strengthening communities. This role offers the opportunity to:

• Lead meaningful community impact initiatives


• Build lasting relationships with community partners


• Develop innovative programs that address local needs


• Work alongside passionate staff and volunteers


• Help individuals and families during times of crisis and need

The Salvation Army is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.