Service Center Clerk FT (Honokowai Store)

Times Supermarkets; Lahaina (HI); On-site; USD 19,000 - 28,000; Full time

Job summary

Times Supermarkets seeks a Service Center Clerk to coordinate Front End activities, greet customers, and ensure efficient service on a busy shift.

The role requires prior public-facing work, basic math and cash handling, and familiarity with produce codes and computer tools like spreadsheets and emails. Good communication and teamwork are essential for success.

Qualifications

• High school diploma or GED required.

Responsibilities

• Greet customers within ten feet, by name if possible during transactions.
• Monitor front end flow and breaks.
• Provide extensive customer service, answer questions, process money orders and rentals, sell stamps and bus passes.
• Maintain register accuracy, audit tills, and handle cashier change orders.
• Supervise courtesy and general clerks and ensure cash safety.
• Perform other duties as assigned by manager.

Skills

Customer service

Cash handling

Produce codes

Computer skills

Education

High school diploma or GED

Job description

Job Title: Service Center Clerk

Department: Front End

Report to: Front End Manager to Store Director

POSITION SUMMARY:

Coordinates the activities of Front End employees on assigned shift, while providing the best customer service possible to fulfill our customers needs.

ESSENTIAL FUNCTIONS (responsibilities include, but are not limited to):

• Greets customers when within ten feet and four seconds of contact, by name if possible during transactions
• Monitors the flow of front end, keeps track of breaks
• Provides extensive customer service, answers questions, responds to complaints, processes money orders (Western Union) and cleaner rentals, sells stamps and bus passes, gives out rain checks if necessary
• Processes customer returns, audits register tills, and orders change for the service center, fills change orders of cashiers
• Supervises courtesy clerks and general clerks
• Responsible for handling large sums of money safely
• Performs outs and drops from cashier tills and able to clear register locks, such as voids
• Register accuracy, knows/ carries out proper register procedures, price integrity
• General fronting of shelves, basic cleaning, keep workstation clean and organized by dusting, wiping, and sweeping area, hourly checks of grocery floor
• Duties of a courtesy and general clerk if needed
• Performs other related duties as needed as assigned by manager

OTHER DUTIES / RESPONSIBILITIES:

• Use proper safety procedures
• Able to multitask, listen to directions and follow through independently
• Able to deal with difficult customers, have good communication and observation skills
• Able to work with a team and independently when needed

EXPERIENCE / EDUCATION:

• High school / Secondary school diploma or GED
• Must be at least 21 years of age in accordance with company policy

SKILLS AND ABILITIES:

• Previous experience working with the public
• Basic mathematical knowledge and cash handling experience preferred
• Working knowledge of produce codes required, while able to differentiate between different produce products
• Basic knowledge of working with computers such as spreadsheets, email, word documents.

WORK ENVIRONMENT: Air condition while in store, subject to outside conditions of heat, rain, wind while helping customers to their cars, and chill temperatures if products need to be retrieved from chill - Very fast paced

PHYSICAL DEMANDS Lift/Carry: Stand C (Constantly) 10 lbs. or less C (Constantly) Walk C (Constantly) 11-20 lbs. C (Constantly) Sit O (Occasionally) 21-50 lbs. F (Frequently) Handling/Fingering C (Constantly) 51-100 lbs. O (Occasionally) w/assist Reaching Outward C (Constantly) Over 100 lbs. N (Not Applicable) Reach Above Shoulder O (Occasionally) Push/Pull: Climb O (Occasionally) 12 lbs. or less F (Frequently) Crawl O (Occasionally) 13 25 lbs. F (Frequently) Squat or Kneel O (Occasionally) 26 -40 lbs. F (Frequently) Bend O (Occasionally) 41-100 lbs. O (Occasionally) w/assist N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs./day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 5.5+ hrs./day). C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day) C (Constantly)

OTHER PHYSICAL REQUIRMENTS: Vision (Near, Distance, Color, Peripheral, Depth Perception) Sense of Sound (Hear oral communication and buzzers/alarms) QSI reserves the right to request a review of written employee screening practices (background check) before employment in the booth. Their employment will be contingent on the results, due to the amount of negotiable items handled. R.102215 The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.