Service Center Clerk FT (Honokowai Store)

Mt. Washington Pediatric Hospital; Lahaina (HI); On-site; USD 23,000 - 26,000; Full time

Job summary

Times Supermarkets Honokowai Store is seeking a Front End Associate to coordinate activities on the assigned shift and deliver exceptional customer service. The role involves greeting customers, handling transactions, and supervising fellow front end staff.

Qualifications include a high school diploma or GED and at least 21 years of age. The position is full-time and based in Hawaii, with an emphasis on accuracy, teamwork, and safety while processing payments and assisting customers.

Qualifications

• High school diploma or GED required.
• Experience working with the public preferred.
• Cash handling experience preferred.

Responsibilities

• Greets customers when within ten feet and four seconds of contact, by name if possible during transactions.
• Monitors the flow of front end, keeps track of breaks.
• Provides extensive customer service, answers questions, responds to complaints, processes money orders and rentals, sells stamps and bus passes, and issues rain checks.
• Processes customer returns, audits tills, and handles change orders for the service center.
• Supervises courtesy clerks and general clerks.
• Responsible for handling large sums of money safely.
• Performs outs and drops from cashier tills and clears register locks as needed.
• Maintains register accuracy and price integrity.
• Fronts shelves and keeps work area clean and organized; performs hourly floor checks.
• Duties of a courtesy and general clerk if needed.
• Performs other related duties as assigned by the manager.

Skills

Customer service

Cash handling

Basic math

Computer literacy

Produce codes knowledge

Education

High school diploma or GED

Job description

• Base Pay $17.75 - $17.75 / Hour
• Job Category --Times Supermarkets, Customer Service, -Honokowai Store
• Employee Type Full Time
• Required Degree High school
• Manage Others No

Department: Front End

Report to: Front End Manager to Store Director

POSITION SUMMARY

Coordinates the activities of Front End employees on assigned shift, while providing the best customer service possible to fulfill our customers needs.

ESSENTIAL FUNCTIONS (responsibilities include, but are not limited to)

• Greets customers when within ten feet and four seconds of contact, by name if possible during transactions
• Monitors the flow of front end, keeps track of breaks
• Provides extensive customer service, answers questions, responds to complaints, processes money orders (Western Union) and cleaner rentals, sells stamps and bus passes, gives out rain checks if necessary
• Processes customer returns, audits register tills, and orders change for the service center, fills change orders of cashiers
• Supervises courtesy clerks and general clerks
• Responsible for handling large sums of money safely
• Performs outs and drops from cashier tills and able to clear register locks, such as voids
• Register accuracy, knows/ carries out proper register procedures, price integrity
• General fronting of shelves, basic cleaning, keep workstation clean and organized by dusting, wiping, and sweeping area, hourly checks of grocery floor
• Duties of a courtesy and general clerk if needed
• Performs other related duties as needed as assigned by manager

OTHER DUTIES / RESPONSIBILITIES

• Use proper safety procedures
• Able to multitask, listen to directions and follow through independently
• Able to deal with difficult customers, have good communication and observation skills
• Able to work with a team and independently when needed

EXPERIENCE / EDUCATION

• High school / Secondary school diploma or GED
• Must be at least 21 years of age in accordance with company policy

SKILLS AND ABILITIES

• Previous experience working with the public
• Basic mathematical knowledge and cash handling experience preferred
• Working knowledge of produce codes required, while able to differentiate between different produce products
• Basic knowledge of working with computers such as spreadsheets, email, word documents.

WORK ENVIRONMENT

• Air condition while in store, subject to outside conditions of heat, rain, wind while helping customers to their cars, and chill temperatures if products need to be retrieved from chill
• Very fast paced

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Stand

C (Constantly)

C (Constantly)

Walk

C (Constantly)

11-20 lbs.

C (Constantly)

Sit

O (Occasionally)

21-50 lbs.

F (Frequently)

C (Constantly)

51-100 lbs.

O (Occasionally) w/assist

Reaching Outward

C (Constantly)

Over 100 lbs.

N (Not Applicable)

Reach Above Shoulder

O (Occasionally)

OTHER PHYSICAL REQUIRMENTS

Sense of Sound (Hear oral communication and buzzers/alarms)

QSI reserves the right to request a review of written employee screening practices (back ground check) before employment in the booth. Their employment will be contingent on the results, due to the amount of negotiable items handled.

R.102215

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.