Service Captain

Butler’s Pantry; St. Louis (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Butler’s Pantry in St. Louis seeks a Service Captain to supervise event service, lead front-of-house staff, and ensure guest experiences meet our high standards.

This role demands leadership, teamwork, and adherence to the Service Manual, with responsibilities from planning ahead to post-event wrap‑up, mentoring staff, and maintaining clear communication with management. You’ll coordinate timing, check staff in and out, and uphold professional service guidelines that define Butler’s Pantry’s

Qualifications

• The Service Captain is a supervisory role overseeing event service.
• Leads front-of-house staff and coordinates with management.

Responsibilities

• Maintain a supervisory role at events and jump into any role when needed.
• Motivate service staff to stay focused on assignment and maximize efficiency.
• Mentor, train, coach, and provide feedback to the service team.
• Communicate with Butler’s Pantry management via calls and emails.
• Understand and apply the current Service Manual for staff guidance.
• Follow all company policies and procedures.
• Plan ahead for events with assigned teams and roles.
• Manage staff check-in/out and review time at event end.
• Collaborate with chefs and facility managers to close venues.

Job description

Description

Creating Awesome Experiences…it’s why we get out of bed in the morning.

Kick-Ass Catering…it’s what we do, and what we’ve been doing for more than 50 years.

And if we’ve learned one thing during that time,

it’s that catering is so much more than providing incredibly tasty food.

To be the BEST, we need the BEST, and that means we need teammates who are:

Passionate

Poised

Positive

and who Put People First

This is Butler’s Pantry.

And we are looking for someone to be our Service Captain.

The Service Captain is a supervisory position, responsible for the service responsibilities at events. The scope of this position considers interaction with clients and their guests, proper service etiquette and procedures, teamwork, and the ability to uphold the professional service guidelines set forth by Butler’s Pantry. This position requires the competence to assume leadership in the guidance and management of service staff. The Service Captain has the responsibility and opportunity to contribute considerably to a memorable event through ownership of the service role.

ESSENTIAL RESPONSIBILITIES:

GO THE DISTANCE (The necessary stuff)

• Maintain a supervisory role at events with the ability to perform common tasks and jump into any role when needed
• Motivate service staff to maintain focus on assignment at all times in an effort to maximize efficiency, quality and productivity
• Support high-quality service efforts by mentoring, training, coaching, counseling and offering constructive feedback to service team
• Follow up and follow through on phone calls, emails, and other work-related correspondence with the Butler’s Pantry management team
• Read and take responsibility for understanding the current Service Manual and its contents; serve as a source of clarification for service staff members
• Remain informed and observe all company policies and procedures
• Planning ahead of event. Service Captain’s come to the events with their game plan made. They have dissected the event notes & assigned teams/roles for the front of house staff.
• Take responsibility for the team’s time. While the team clocks in themselves through Nowsta, Service Captains check the staff in & out of event. At the end of an event, they review the team’s time & adjust based on when they checked in & out.
• Service Captains, Chefs & Facility Managers go through venue closing checklist & lock-up together

LEAD BY ACTION AND EXAMPLE (The stuff that makes an impact)

• Be a MIBE (Make It Better Everyday) Leader
• Actively look to call out employees to be complimented and rewarded
• Set an example for and support all team members
• Model appropriate behavior and encourage team members to follow suitMissing, rest. Sorry this is incomplete.