Service Captain

Birnam Wood Golf Club; Montecito (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Birnam Wood Golf Club seeks a Service Captain to oversee the front-of-house dining in our private club’s restaurant. You will lead servers, bussers, and staff to deliver flawless service, greet guests, and coordinate with kitchen and banquet teams for events and daily dining.

You will maintain high standards, train new teammates, and resolve guest concerns with poise while ensuring health, safety, and cleanliness across dining areas.

Qualifications

• Strong collaborative leadership and clear communication.
• Calm under pressure with guest-focused service.
• Deep knowledge of menu, wine list, and service standards.

Responsibilities

• Oversee front-of-house dining, ensuring timely, high-quality service.
• Supervise servers and bussers, train staff, and mentor new employees.
• Coordinate with kitchen and banquet teams for events and daily service.
• Handle guest concerns professionally and maintain compliance with health standards.
• Prepare menus or specials and manage staff schedules.

Skills

Leadership

Communication

Customer Service

Menu & Wine Knowledge

Organizational Skills

Team Supervision

Education

Food & Beverage Certification

Job description

Service CaptainJob Knowledge, Core Competencies and ExpectationsAble to work flexible schedule that includes weekends, holidays and split shifts.Must have good communications skills and a dynamic, outgoing personality.Good organizational and follow-through skills.Ability to demonstrate proper fine dining service.Knowledge of kitchen and equipment.Job SummaryService Captain is a senior hospitality role responsible for overseeing the front-of-house dining experience in the restaurant of our private club. They ensure smooth service, maintain high standards, and lead their team to deliver exceptional guest satisfaction.Job Tasks/DutiesGuest Service & Seating: Greet and welcome guests, assist with reservations, and seat them promptly while ensuring service is delivered within set timeframesTeam Leadership: Supervise servers, bussers, and other staff; train and mentor new employees; and maintain a positive, inclusive work environmentService Quality Control: Monitor the quality of food, beverages, and service; ensure adherence to health and safety standards; and maintain a clean, organized dining areaInventory & Supplies: Manage stock of food, beverages, and supplies to ensure availability and cost controlCustomer Relations: Handle and resolve guest complaints professionally; anticipate needs and react tactfullyOperational Support: Assist with table setup, clearing, and cleanup; coordinate staff schedules; and prepare menus or specialsRequired Skills & TraitsLeadership & Communication: Strong collaborative leadership, effective communication, and the ability to take chargeCustomer Service Excellence: Calmness under pressure, social savvy, and the ability to understand and address guest needsKnowledge of Menu & Offerings: Deep familiarity with the restaurant’s menu, wine list, and service standardsOrganizational Skills: Conscientiousness, multitasking ability, and attention to detail traitforward.psycholate.com.Positive Attitude: Radiant positivity and optimism to create a welcoming atmosphere TraitForward+1.Under general supervision, coordinates and supervises catered events based on client specifications and documented in the Banquet Event Order.Works with Food and Beverage Managers and Event Managers to coordinate personnel requirements for private functions.Supervises and directs dining staff during all phases.Effectively and regularly communicates expectations and service goals to staff.Assists in the creation and implementation of employee incentives and morale-boosting programs.Assists in the development and execution of short- and long-term department goals.Coordinates food service between kitchen and dining service staff.Inspects all linens daily for proper appearance.Assists with inventory of all banquet service ware, equipment and supplies to meet required needs.Enforces established club rules, regulations and policies.Prepares and reviews table diagrams, guest tables and set-up needs for special functions.Participates in or conducts pre-function meeting with servers to ensure smooth, efficient service; assigns server stations and coordinates the timing of courses.Ensures that all banquet staff are well-groomed and in proper uniform.Assists with training, supervising, scheduling and evaluating of banquet service staff.Assures the neatness, cleanliness and safety of all dining areas.Interacts with banquet host or hostess to assure all needs are being met.May serve “VIP” guests.Assures that state and local laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed.Analyzes accurately situations requiring solutions and adopts an effective plan of action.Notifies management of member and guest complaints.Ensures that all appropriate charges are billed correctly to each event and forwarded to the Accounting Department.Attends Department meetings and confers with management to identify, plan and develop methods and procedures to obtain greater efficiency.License and Special RequirementsFood safety certification.Alcohol beverage certification.Equal Opportunity EmployerWe are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected under federal, state, or local laws (including California's Fair Employment and Housing Act - FEHA).