Banquet Captain

Pacific Hospitality Group; Phoenix (AZ); On-site; USD 40,000 - 65,000; Full time

Job summary

Pacific Hospitality Group seeks a Banquet Captain to oversee banquet and event service operations, acting as on-site leader during events and coordinating banquet staff with culinary and event teams to exceed guest expectations.

The role emphasizes service standards, staff supervision, and proactive problem-solving to ensure flawless event execution in a fast-paced environment.

Qualifications

• Hospitality, hotel, or event management experience preferred.
• Previous banquet serving or banquet leadership experience required.
• Strong knowledge of banquet service standards and event operations.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Food Handler and Alcohol Service certifications as required by local regulations.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events.

Responsibilities

• Lead and supervise banquet staff during events such as meetings, conferences, weddings, and catered functions.
• Conduct pre-event meetings to review event details and service expectations.
• Ensure BEOs are accurately executed per client specifications.
• Coordinate with culinary, sales, and events teams for seamless execution.
• Monitor event timelines and adjust staffing as needed.
• Be the primary on-site contact for guests and clients during functions.
• Provide exceptional hospitality and professional service throughout all events.
• Oversee room setup/breakdown per event specifications and company standards.

Skills

Banquet leadership

Customer service

Communication

Staff supervision

Event coordination

Job description

Banquet Captain - Pacific Hospitality GroupSkip to main content#Banquet Captain page is loaded## Banquet CaptainApplylocations: Denú Hotel & Spa - Phoenix, AZtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100298**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.****Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment**## Job Description**Position Summary**The Banquet Captain is responsible for overseeing banquet and event service operations to ensure exceptional guest experiences and the successful execution of all functions. This position serves as the on-site leader during events, coordinating banquet staff, communicating with culinary and event teams, and ensuring service standards, event specifications, and guest expectations are consistently exceeded.# What You Will Accomplish**Key Responsibilities*** Lead and supervise banquet staff during meetings, conferences, weddings, social events, and other catered functions* Conduct pre-event meetings to review event details, assignments, service expectations, and operational procedures* Ensure banquet event orders (BEOs) are accurately executed according to client specifications* Coordinate with culinary, sales, event planning, and operations teams to ensure seamless event execution* Monitor event timelines and adjust staffing and service flow as needed* Serve as the primary point of contact for guests, clients, and event organizers during assigned functions.* Ensure exceptional hospitality and professional service throughout all events.* Respond promptly and professionally to guest requests and concerns* Respond promptly and professionally to guest requests and concerns* Anticipate guest needs and proactively address service opportunities* Maintain a visible presence during events to ensure guest satisfaction and operational efficiency* Handle service recovery situations professionally and escalate concerns when necessary* Oversee banquet room setup and breakdown according to event specifications and company standards.* Inspect event spaces before service to ensure proper setup, cleanliness, and readiness* Coordinate food and beverage service, ensuring timely delivery and presentation* Monitor staff performance and provide coaching and direction throughout events* Ensure proper handling and storage of banquet equipment, linens, china, glassware, and silverware* Verify accuracy of event setups, menu selections, audiovisual needs, and special requests.* Review banquet event orders (BEOs) and communicate event details to banquet staff* Assist with scheduling, staffing assignments, and labor management as directed* Complete event reports and communicate operational feedback to management* Monitor inventory levels and report equipment or supply needs* Assist in training and onboarding new banquet team members**What You Will Bring****Qualifications*** Hospitality, hotel, restaurant, or event management experience preferred.* Previous banquet serving or banquet leadership experience required* Strong knowledge of banquet service standards and event operations.* Excellent leadership, communication, and organizational skills.* Ability to manage multiple priorities in a fast-paced environment* Experience with banquet event orders (BEOs) and event coordination preferred.* Food Handler and Alcohol Service certifications as required by local regulations* Ability to work flexible schedules, including evenings, weekends, holidays, and special events**Physical Requirements*** Ability to stand and walk for extended periods* Ability to lift, carry, push, and pull up to 50 pounds.* Frequent bending, reaching, stooping, and carrying banquet equipment.* Ability to work long shifts during large-scale events and functions* Ability to move throughout banquet spaces and service areas efficiently.