Service Billing Coordinator

JMG Security Systems, INC.; Fountain Valley (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

JMG Security Systems, INC. is seeking a Service Billing Coordinator to support the VP of Operations and Dispatch team in billing, invoicing, and data tracking. The role requires processing service tickets, pricing, and accurate data entry for ongoing projects.

The ideal candidate will have a high school diploma or equivalent and at least one year of security industry experience. California BSIS Alarm Company registration is required or obtainable.

Qualifications

• High School diploma or equivalent.
• Minimum of 1 year’s hands-on experience in the security industry.
• Must have or be able to pass Alarm Company Employee registration requirements per California BSIS.
• Must be an effective communicator of project status and able to work with diverse teams.

Responsibilities

• Receives completed service tickets and determines billable items, then prepares invoices.
• Produces pricing for all service tickets and creates invoices for billable tickets.
• Enters non-billable information into warranty report.
• Assists pricing information for field technicians requesting quotes on complex service requests.
• Assist technicians who need pricing information for quotes within the hour.
• Provides back-up support for NOTT/Trouble Report, dispatch calls, and special projects.

Skills

Effective communicator

Time management

Multitasking

Customer service

Attention to detail

Education

High School diploma or equivalent

Tools

Windows OS

Microsoft Office (Word, Excel, Access, Outlook)

Job description

Purpose

The Service Billing Coordinator’s primary focus is to provide administrative support for the VP of Operations and Service Dispatch personnel. In this capacity the individual is responsible for tracking and recording data relevant to day-to-day functions of the Tech Support, Service and Fire Test Teams. The Service Billing Coordinator also processes service tickets and creates the necessary invoices for JMG’s customer base and performs other project functions as required. In this role the Service Billing Coordinator performs the following functions:

Essential Responsibilities

The Service Billing Coordinator is responsible for assisting the VP of Operations and their department. The coordinator is responsible for managing the service billing for the department.

Primary Duties and Responsibilities:

• Receives completed service tickets from field service technicians and determines what is billable and not billable and prepares the invoice accordingly.
• Produces pricing of all service tickets and creates invoices for billable tickets.
• Enters all non-billable information into warranty report.
• Assists in providing pricing information for field technicians who have been asked for price quotes on more complicated service requests
• Assist technicians who need pricing information for quotes within the hour the requests are made.
• Provides alternative back-up support for:
  • NOTT/Trouble Report
  • Answering incoming calls for dispatch
  • Additional responsibility for special projects and other assignments.

Standards of Performance:

The Service Billing Coordinator is doing an excellent job when the following occurs:

• All billing processes take place so that there are never more than 2 weeks of billing in the queue.

Qualifications and Education Requirements

Education – High School diploma or equivalent.

Previous Experience – A minimum of one year’s hands‑on experience in the security industry is preferred.

Certificates, Licenses, Registrations – Must have or be able to pass current Alarm Company Employee registration requirements as issued through California Bureau of Security and Investigative Services.

Required skills

Special Skills and/or Desirable Qualifications – Must be an effective communicator of project status. Must be able to work with a variety of people of all skill levels to ensure the timely completion of the project. Must be capable of learning and using the appropriate software and electronic tools provided by JMG to competently install all assigned projects. Individual must be capable of working during times of high workloads.

Language Skills – Strong written and verbal communication skills a must. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to effectively deal with all problems arising from the installation. Effective negotiation and good analytical skills. Good time management, organizational and multitasking skills. Ability to plan each day while adapting to constant interruptions. Ability to treat employees with respect at all times.

Math Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages and tointerpret bar graphs.

Computer Skills – Working knowledge of basic computer functions as well as working knowledge of Windows Operating System, Microsoft Office, including Word, Excel, Access, and Outlook.

Physical Demands – While performing the duties of this job, the employee is regularly/frequently required to sit at a desk for extended periods of time while performing basic computer/office functions. The employee is regularly/frequently required to use hands to finger, handle or feel objects, push or pull objects, equipment or controls and talk or hear.The noise level in the work environment is usually medium to moderate.

In Person- Monday through Friday, 40 hours per week

Pay Range: $20.00/hour- $26.50/hour