Service BDC Representative

Penske Automotive Group; Jersey City (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health care options (medical, dental,視

401(k) with company match

Job summary

Hudson Nissan, a Penske Automotive Group dealership, is seeking a motivated BDC Appointment Coordinator to handle inbound/outbound calls, texts, and emails in a fast-paced call center environment. The role emphasizes delivering outstanding customer experiences and prompt responses.

Pay for this position is $18.00 - $22.00 per hour. The team offers comprehensive benefits, career growth opportunities, and a values-driven culture focused on integrity and teamwork.

Qualifications

• High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.
• Associate's degree (A.A.) or equivalent; or one to two years of related experience and/or training.

Responsibilities

• Respond to inbound appointment inquiries by phone, text message, and email.
• Reschedules missed appointments.
• Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications.
• Assists with answering customer inquiries and problems by routing customers to the contact and/or service department.
• Attends pertinent training and stays current with the sales department concerns and sales techniques.

Skills

Communication skills

Team player

Customer service

MS Office Suite

CRM

Lead management tools

Education

High school diploma or equivalent

Associate's degree preferred

1 year related experience

Tools

CRM software

MS Office

Lead management tools

Job description

Hudson Nissan, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.

* Bilingual candidate preferred. *

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.

Pay for this position is $18.00 - $22.00 per hour.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of expertise to support customer's overall experience.
• Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Qualifications

Competencies

• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
• This position may involve long periods of sitting.
• This position involves repetitive motion.
• This position requires the ability to climb stairs and may be required to stoop and kneel infrequently.
• This position requires the ability to hear and talk.
• This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time.

Position Type/Expected Hours of Work

Work evening, weekend, and holiday work hours as required.

Required Education and Experience

High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent; or one to two years of related experience and/or training; or equivalent combination of education and experience.

Job Overview

Summary/Objective

The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned.

Essential Functions

• Training is 3-4 weeks long
• Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule service appointments
• Respond to inbound appointment inquiries by phone, text message, and email
• Reschedules missed appointments
• Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
• Assists with answering customer inquiries and problems by routing customers to the contact and or service department
• Calls take about 2-3 minutes (after training period)
• About 75 Inbound calls daily
• Understand the terminology of the automobile business and keep abreast of technology changes
• Understand the manufacturer's requirements and policies for assigned brands
• Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training and stays current with the sales department concerns and sales techniques
• Attends company meetings as required
• Other duties as assigned

Safety Sensitive Position

No

Pay Transparency

Pay for this position is $18.00 - $22.00 per hour.