Service Banker

Firstar Bank; Muskogee (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Firstar Bank in Muskogee, OK seeks a full-time Teller to build and maintain customer relationships through accurate transactions and friendly service. You will handle deposits, withdrawals, and payments, balance cash drawers, and assist customers with accounts while adhering to bank policies.

The role emphasizes excellent communication, attention to detail, and adherence to regulatory requirements, with opportunities to cross-sell banking products to clients in a community-focused environment.

Qualifications

• Strong sales skills to provide an excellent customer experience.
• Motivated, organized self-starter with attention to detail and prioritization.
• Team player with strong written, verbal, and interpersonal communication.
• Able to adapt to various situations while upholding core values.
• Proficient with Microsoft Word, Excel and Outlook.

Responsibilities

• Process accurate transactions such as deposits, withdrawals, or payments; resolve complaints or discrepancies.
• Maintain and balance cash drawers and reconcile discrepancies.
• Balance vaults, ATMs, and coin machines as required.
• Open new accounts and provide information on deposit products.
• Log referrals and customer feedback through internal system; cross-sell to customers.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Sales skills

Self-motivation

Team communication

Adaptability

MS Office

Education

High school diploma

Tools

MS Office Suite

Job description

Job Details

Job Location: Muskogee, OK 74401, Position Type: Full Time, Position Purpose: Build, maintain and strengthen customer relationships through efficient, professional, friendly, and personalized customer service while processing customer transactions.

Job Duties and Responsibilities

• Process accurate transactions such as deposits, withdrawals, or payments, resolve complaints or account discrepancies, and answer questions.
• Maintain and balance cash drawers and reconcile any discrepancies.
• Balance vaults, ATMs, and coin machines, as required.
• Ability to open new accounts.
• Knowledge of deposit products and services
• Excellent communication and interpersonal skills
• Log referrals and customer feedback through internal system on a regular basis.
• Handle currency, transactions, and confidential information in a responsible manner.
• Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance and cross sell to customers.
• Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Meet Personal SMART Goals.
• Complete required annual training and maintain knowledge relevant to the role.
• Participate in bank and community initiatives to strengthen visibility and reinforce Firstar's commitment to the communities it serves.
• Perform additional responsibilities as assigned in support of the Bank’s priorities and objectives.

Qualifications: Skills and Abilities Required

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
• Proficient with Microsoft Word, Excel and Outlook.

Experience and Education Requirements

• Minimum two (2) years Teller experience, preferred.
• High school diploma, or equivalent.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer, with occasional standing and walking throughout the office.
• Occasional bending, reaching or stooping as needed to retrieve files, office supplies, or materials.
• May occasionally lift and/or move items up to 25 pounds (e.g., files, office supplies, packages.).
• Requires the ability to communicate effectively, including the use of visual acuity for reviewing documents and screens and auditory ability for conversations in person and by phone.

Core Values in Action

• Integrity: Leads by example with ethical decision-making, honesty, and accountability.
• Trust: Builds confidence through transparent communication and consistent follow-through.
• Respect: Treats others with kindness, professionalism, and appreciation for diverse perspectives.
• Better Together: Fosters collaboration and teamwork to achieve shared goals through strong, trust-based relationships.
• Client & Community Focused: Puts clients and community first through responsive service and meaningful engagement.

Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets