Service Banker

Firstar Bank; Muskogee (OK); On-site; USD 26,000 - 34,000; Full time

Job summary

Firstar Bank is seeking a customer-focused Teller to build strong client relationships while processing routine transactions in a fast-paced branch. You will balance cash drawers, open new accounts, and provide accurate guidance on deposit products.

The role requires excellent communication and the ability to protect confidential information, with ongoing training to ensure regulatory compliance and professional growth within the community-focused bank.

Qualifications

• Strong communication with customers to resolve inquiries.
• Ability to handle confidential information responsibly.
• Willingness to complete annual training and stay compliant.

Responsibilities

• Process accurate transactions such as deposits, withdrawals, or payments, resolve complaints or account discrepancies, and answer questions.
• Maintain and balance cash drawers and reconcile any discrepancies.
• Balance vaults, ATMs, and coin machines, as required.
• Ability to open new accounts.
• Knowledge of deposit products and services
• Excellent communication and interpersonal skills
• Log referrals and customer feedback through internal system on a regular basis.
• Handle currency, transactions, and confidential information in a responsible manner.
• Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance and cross sell to customers.
• Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Meet Personal SMART Goals.
• Complete required annual training and maintain knowledge relevant to the role.
• Participate in bank and community initiatives to strengthen visibility and reinforce Firstar’s commitment to the communities it serves.
• Perform additional responsibilities as assigned in support of the Bank’s priorities and objectives.

Skills

Communication

Interpersonal skills

Job description

Position Purpose

Build, maintain and strengthen customer relationships through efficient, professional, friendly, and personalized customer service while processing customer transactions.

Position Purpose

Build, maintain and strengthen customer relationships through efficient, professional, friendly, and personalized customer service while processing customer transactions.

Job Duties And Responsibilities

• Process accurate transactions such as deposits, withdrawals, or payments, resolve complaints or account discrepancies, and answer questions.


• Maintain and balance cash drawers and reconcile any discrepancies.


• Balance vaults, ATMs, and coin machines, as required.


• Ability to open new accounts.


• Knowledge of deposit products and services


• Excellent communication and interpersonal skills


• Log referrals and customer feedback through internal system on a regular basis.


• Handle currency, transactions, and confidential information in a responsible manner.


• Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance and cross sell to customers.


• Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.


• Meet Personal SMART Goals.


• Complete required annual training and maintain knowledge relevant to the role.


• Participate in bank and community initiatives to strengthen visibility and reinforce Firstar’s commitment to the communities it serves.


• Perform additional responsibilities as assigned in support of the Bank’s priorities and objectives.