Relationship Banker

Valley National Bank; Fredon Township (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Valley National Bank in New Jersey is seeking a customer-focused banking professional to grow existing relationships, acquire new clients, and drive sales at the branch. You will deliver quality service, stay informed about bank products, open new accounts, promote online and mobile banking, and support CRA initiatives while meeting service standards.

You will work with customers to assess needs, present financial solutions, and collaborate with team members to ensure a smooth, compliant

Responsibilities

• Grow existing relationships and acquire new ones through sales execution, lead management, and cross selling.
• Deliver exceptional customer service aligned with the bank's mission, with friendly, professional, solution-oriented service.
• Maintain knowledge of bank products and services, educating customers and cross-selling to meet needs.
• Present a confident, professional demeanor to build trust and identify customer needs for financial solutions.
• Meet with customers for financial needs assessments, open accounts (checking, savings, CDs, IRAs) and discuss loans.
• Promote online and mobile banking capabilities.
• Meet service standards, lead the sales referral process, and coach branch staff on customer needs.
• Process transactions efficiently, balance cash drawer, and use teller equipment.
• Serve as Vault Teller, manage currency/coin orders and distribution.
• Participate in community events and CRA initiatives.
• Report unusual customer activity and stay compliant with regulations.
• Adhere to code of conduct and all bank policies.

Job description

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.


• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.


• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.


• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.


• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.


• Demonstrates and promotes online and mobile banking capabilities.


• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.


• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.


• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.


• Participate in community events and supports CRA initiatives, activities, and programs.


• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.


• Adhere to the bank's code of conduct and all policies and procedures.